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Support Consortium book sales by building and maintaining publisher, bookstore, and field sales relationships. Coordinate sales meetings and conferences, train and troubleshoot for field reps on systems, forecast and track title sales, report results, and manage seasonal sales and pre-sales conference planning to grow trade channel revenue.

Serve as primary contact for assigned publisher clients to resolve issues, conduct account reviews, counsel on policies and tools, coordinate cross-departmentally (Sales, IT, Pre-media), drive process improvements, manage client satisfaction and escalations, and support projects that advance business development for major accounts.

Manage product vision, roadmap, and delivery for Covered and MediaScout by gathering customer and market input, prioritizing with IT, defining requirements, tracking KPIs, supporting sales and catalog teams, handling escalations, and reporting progress to senior management.

Manage publisher advertising for assigned clients to meet annual sales and departmental advertising budgets. Build and maintain publisher relationships, develop marketing/advertising plans, manage co-op pools and ad fulfillment, coordinate reporting, and provide exceptional customer service as liaison between publishers and ICG departments.

The Client Services Coordinator supports customers with inquiries, manages relationships across departments, resolves issues, and drives sales growth through upselling.

The Manager, Human Resources partners with site leadership to oversee HR services, ensuring compliance and managing employee lifecycle processes at a manufacturing facility.