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Promotes and sells publisher titles to bookstore accounts across New England. Responsibilities include developing new accounts, maintaining customer relationships, presenting seasonal titles, growing frontlist and backlist sales, coordinating promotions, advising on inventory and market trends, resolving customer issues, forecasting sales, and collaborating with publishers, marketing, and internal teams to meet territory growth targets.

Manages proposal and RFP processes for library services, including researching financial and competitive information, developing profitable pricing, creating financial models, writing customized proposals, and tracking response timelines. Provides post-award contract administration, discount and pricing system support, reporting, database maintenance, and guidance to account managers and clients.

Provides technical support for publisher content submissions, including file setup, validation, editing, troubleshooting, and basic fixes. Prepares digital book interiors and covers using Adobe software and publisher specifications. Communicates submission issues and solutions to publishers and internal teams, escalates complex or quality concerns, and collaborates with PreMedia, Operations, Sales, Client Services, IT, and leadership while learning internal systems and processes.

Manages accounts receivable credit and collections activities for assigned customer accounts. Responsibilities include order releases, credit processing, collections, payment-plan recommendations, reconciliations, credit holds, credit-card processing, account research, and resolving customer issues. The role uses Oracle, CyberSource, Web-Admin, JIRA-Credit, Excel, and Outlook while collaborating with sales, client services, accounts payable, returns, IT, and international offices.

Designs, builds, operates, and secures cloud infrastructure and platform services across Azure and Google Cloud. Responsibilities include Kubernetes administration, infrastructure as code, configuration automation, CI/CD and GitOps, observability, load balancing with HAProxy Enterprise, vulnerability remediation, patching, high availability, and TLS management. The role troubleshoots escalated issues, leads infrastructure projects, develops technical documentation, evaluates technologies, and mentors engineers.

Maintains product and purchase order data, sets up new items, expedites overdue orders, tracks shipments, resolves supplier discrepancies, and supports internal stakeholders through JIRA tickets. The role collaborates across sales, customer care, logistics, accounting, content management, and suppliers to improve service levels, inventory turns, return rates, and supply chain efficiency.

Leads planning, production, and execution of physical and virtual trade shows, meetings, and events for multiple business divisions. Coordinates with internal teams, executives, clients, business partners, and vendors; manages event software, presentations, timelines, negotiations, and multiple high-priority assignments while delivering exceptional stakeholder and customer service.

Manages buying and procurement for Gifts and Games products, including vendor selection, inventory analysis, supplier negotiations, and catalog oversight. Evaluates vendor and SKU performance using metrics such as fill rate, inventory turn, aged inventory, sell-through, returns, obsolescence recovery, and profitability. Maintains supplier relationships, researches market trends, participates in strategic business reviews, and recommends actions to improve financial performance and achieve business goals.

Processes phone, chat, and email requests from internal and external clients through a ticketing system. Supports order entry, inventory management, reporting, work orders, credit adjustments, and related transactions. Researches and resolves client issues, provides first-level systems support, escalates problems, maintains process expertise, creates procedure documentation, and liaises with departments and publisher clients. Requires accurate, timely work, strong communication, independent judgment, and adaptability.

Maintains and develops Oracle-based backend applications for print-on-demand operations. Builds stored procedures, functions, packages, and optimized SQL; tunes performance and manages large-table purging and archiving. Generates flat file, XML, and JSON outputs, develops Linux shell automation, and integrates database processes with operating-system scripts. Designs concurrency-safe solutions, supports testing and application services, and works with Oracle Support to resolve issues. The role requires three days per week in the Nashville office.