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Design and implement resilient, scalable full-stack web applications and backend services for a healthcare payments platform using Java, Node.js, modern frontend frameworks, AWS, and relational databases. Participate in technical and product discussions, apply software engineering best practices (CI, testing, REST APIs), and continuously improve engineering standards while working independently and collaboratively.

The Strategic Project Manager leads the implementation of Waystar solutions in healthcare settings, oversees project success, and coordinates teams while ensuring effective communication with clients.

Design, build, and implement web applications and back-end services. Work with generative AI models and cloud components, ensuring adherence to coding standards and managing project timelines.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Entry-level sales training role to learn Waystar products and sales techniques. Generate leads, prospect and close accounts, prepare presentations and contracts, manage daily sales tasks, build account relationships, follow up on marketing leads, and support territory strategy to grow market penetration.

Analyze sales and operational data to build and maintain reports and dashboards, identify trends in KPIs, validate data quality, support ad hoc analyses, and translate findings to stakeholders to inform product, marketing, operations, and client engagement decisions.

Post-sale technical role responsible for configuring software, performing data import/migration, basic testing, first-level support, documenting implementations, participating in client meetings, and collaborating with senior staff to deliver implementations.

Provide expert-level technical support for Waystars products via phone, email, and ticketing. Diagnose and resolve AWS-related issues (S3, APIs, performance), collaborate with engineering, document solutions, assist client configurations and migrations, monitor services, participate in on-call rotations, and mentor junior staff.

Provide advanced front-line support to Waystar clients via phone, email, and chat; troubleshoot and escalate complex product, technical, and billing issues; conduct client training and onboarding; document interactions in CRM; collaborate with internal teams to share feedback and drive product and process improvements; develop knowledge base content and maintain confidentiality.

The Senior SRE I will design and maintain automation for infrastructure provisioning, monitor system health, resolve production incidents, and mentor junior SREs, ensuring reliability and operational efficiency across cloud platforms.