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The role assists clients with the enrollment process, ensuring timely completion of EDI transactions and resolving payer approvals and denials.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

The Director of Client Marketing synthesizes client performance data to develop growth strategies and aligns product and marketing efforts for expansion opportunities.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

Design, develop, test, deploy, and maintain scalable software across the full lifecycle. Collaborate with product and design teams, perform code reviews, debug production issues, document designs, improve processes, learn new technologies, and mentor junior engineers.

Lead a software engineering team to ensure quality delivery and growth, managing performance and technical leadership while collaborating with product and design.

Designs, administers, and analyzes compensation programs including base pay, bonuses, and incentives. Conducts market benchmarking, builds models and reports, ensures compliance, partners with People and Finance, and supports pay equity and executive compensation analyses.

Lead design and deployment of advanced machine learning models and predictive analytics. Collaborate with product, engineering, and business teams to define projects, build data pipelines, perform exploratory analysis, and communicate insights. Mentor junior data scientists, evaluate statistical methods, and contribute to strategic data science direction to drive product and service improvements.

Lead a quoting and contracting team to support Sales across quote-to-cash: oversee booking approvals, SKU/pricing guidance, cross-functional coordination, process improvements, automation, training, and issue escalation to ensure accurate, timely contracts and on-time delivery.

Lead implementation of Waystar solutions for healthcare clients from sales transition through production and handoff to support. Manage project plans, risks, status, resources, client communication, and deliverables while ensuring client success criteria are met.