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As a Software Engineer, you will develop scalable backend systems, integrate AI capabilities, optimize data workflows, and collaborate on AI-powered feature delivery.

Serve as primary relationship and project manager for a portfolio of festival and greenfield clients. Provide operational support, client communications, issue resolution, on-site event support, and product education. Coordinate cross-functional teams, track support requests, deliver status reports, and help ensure client satisfaction and contract renewals.

Drive execution of cross-functional initiatives from planning through delivery. Coordinate timelines, dependencies, risks, and stakeholder communications. Maintain PMO artifacts (program plans, RAID registers), support release readiness, and coach teams on agile practices. Facilitate alignment, retrospectives, and process improvements, mentor project managers, and provide concise updates to leadership to increase predictability and delivery outcomes.

Lead and coordinate moderately complex cross-functional initiatives from planning through delivery. Manage timelines, dependencies, risks, and stakeholder communications; own PMO artifacts; support release readiness and agile delivery; coach teams on agile practices; mentor other PMs; improve PMO standards and delivery processes while providing clear updates to leadership.

Lead Enterprise Platform product lifecycle: define vision, roadmap, and priorities; gather customer feedback and data; drive decisions using telemetry and observability; collaborate with engineering, client services, and stakeholders; support launches and go-to-market; and improve platform scalability, reliability, and operational efficiency.

Lead enterprise B2B product lifecycle for platform capabilities, define vision and roadmap, gather customer feedback, use telemetry and observability to drive decisions, coordinate cross-functional teams, support go-to-market and launches, and deliver scalable, reliable platform integrations to improve operations and fan experience.

Design, build, and operate backend distributed systems for high-concurrency ticketing events. Drive architecture, build API-driven services, optimize performance and reliability, mitigate fraud/bot traffic, lead reviews, mentor engineers, and collaborate with product and business stakeholders.

Lead front-end architecture and development for the FanSight platform, owning end-to-end systems, building scalable consumer and B2B features, mentoring engineers, defining technical roadmaps, ensuring performance, accessibility, testing, and collaborating with cross-functional teams to deliver high-traffic, resilient web applications.

Design, build, and operate high‑scale, distributed backend systems for global ticketing. Optimize performance, reliability, and fairness under extreme traffic spikes; build API-driven services, mitigate fraud/bots, lead architecture and code reviews, mentor engineers, and collaborate with product and business stakeholders.

Lead execution of B2C marketing across websites and email, manage social and paid campaigns, produce Looker reports, support B2B communications, optimize SEO and site content, collaborate with internal and external stakeholders, and provide English–Japanese translations.