Lead and grow CX Support and CX Trainer teams, own Intercom Fin and AI support deployment, build education and onboarding content, run CX operations and analytics (CSAT, response/resolution times, AI resolution rate), hire and coach staff, and act as the customer voice across the company.

Lead and grow CX Support and CX Trainer teams, own Intercom Fin and AI support automation, run onboarding and help content, deliver metrics-driven reporting and playbooks, and act as the voice of the customer to reduce churn and improve satisfaction.

Full-cycle B2B SaaS sales role owning a territory of mid-size travel agencies. Source and close new business and inbound leads, expand usage in existing accounts, convert partner networks, maintain accurate CRM pipeline, and document playbook and ICP while collaborating with account management, partnerships, and marketing.