Lead and grow CX Support and CX Trainer teams, own Intercom Fin and AI support deployment, build education and onboarding content, run CX operations and analytics (CSAT, response/resolution times, AI resolution rate), hire and coach staff, and act as the customer voice across the company.

Close high-volume inbound and outbound sales to travel advisors and small teams. Run individual and group SaaS demos, build outbound pipeline, follow up promptly, expand accounts into team plans, win back lapsed prospects, maintain accurate HubSpot pipelines, and share market feedback with marketing and product. The role requires consultative selling at speed, self-sourced pipeline creation, and strong performance in short-cycle SMB sales.