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Manage assigned customer programs to ensure health, governance, KPI-driven improvement, and growth. Build account plans, lead monthly and quarterly reviews, identify upsell opportunities, facilitate product adoption, and act as customer advocate across internal teams.

Lead a global team of logistics data analysts/auditors to execute freight audit processes, resolve exceptions, meet customer metrics and SLAs, liaise with carriers/customers, maintain SOPs and documentation, monitor performance, and provide mentorship while ensuring 24/5 coverage.

Lead post-sale program health for assigned global accounts by establishing objectives, KPIs, governance, and account plans. Drive monthly and quarterly business reviews, identify growth opportunities with sales, manage escalations, support product adoption and change management, and act as internal customer advocate to ensure contractual compliance and continuous program maturation.

Document and organize engineering operational workflows, runbooks, and incident guides; audit and standardize internal documentation; support migrations across Confluence/Notion/SharePoint; collaborate with engineers and support teams to improve knowledge discoverability.

Intern will design, develop, and maintain Playwright-based smoke and regression test suites, translate requirements into test scenarios, run and analyze automated tests, leverage AI-assisted tools to improve automation, document results, and collaborate with developers and QA engineers.

The Auditor will analyze logistics, supply chain, and financial data to solve complex problems and improve customer relationships using analytical skills.

The Product Manager oversees product planning and execution, aligns product strategy with user needs, works with engineering and marketing, and ensures effective product launches.

The Rate Loading Analyst will manage the rate loading process, ensuring data integrity and collaborating with teams to meet customer service goals while fostering continuous improvement.

Analyze freight contracts and financial transaction data to find patterns, mitigate risks, and identify cost-saving opportunities. Prepare regular reports, evaluate logistics cost components, gather and manage large datasets, and recommend solutions to improve freight audit and payment processes.

Execute global audit processes to resolve logistics invoice exceptions, collaborate with carriers/customers, meet KPI targets, maintain SOPs, lead reconciliations, and support continuous improvement.