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Manages global customer programs, serving as the primary customer contact and ensuring program health, governance, adoption, and maturity. Develops account plans, aligns stakeholders on objectives and KPIs, leads business reviews, resolves escalations, supports change management, and identifies growth opportunities with sales partners. Maintains contractual alignment, demonstrates ROI, drives continuous improvement, and coordinates internal teams supporting customer success.

Manage strategic customer programs by establishing objectives, KPIs, governance, and account plans. Lead monthly and quarterly business reviews, monitor customer health, resolve escalations, facilitate product adoption, support change management, and identify growth opportunities with sales partners. Build executive, management, and operational relationships while coordinating internal teams, ensuring contractual obligations, demonstrating ROI, and driving continuous program improvement.

Manage strategic customer programs by establishing objectives, KPIs, governance, account plans, and continuous improvement initiatives. Lead monthly and quarterly business reviews, monitor customer health, resolve escalations, support product adoption and change management, and identify account growth opportunities with sales partners. Build executive, management, and operational relationships while coordinating internal teams and ensuring contractual obligations and program commitments are met.

Manages strategic customer programs from governance and account planning through KPI tracking, business reviews, issue escalation, product adoption, and growth planning. Builds executive, management, and operational relationships; maintains customer health; coordinates internal support teams; facilitates change management; and partners with sales on expansion opportunities. The role requires customer relationship management, logistics and supply chain experience, account management, meeting facilitation, communication, project management, and Microsoft Office proficiency.

Designs, tests, debugs, and optimizes prompts and AI extraction patterns for large language models. Supports AI extraction onboarding, validates model performance, documents configuration fixes, and provides tuning recommendations. Maintains and troubleshoots RPA workflows affected by AI integrations, collaborating with automation engineers. Produces error logs, onboarding reports, optimization packages, and RPA support summaries.

Reviews logistics contracts, carrier transactions, and data feeds to standardize SCAC, charge, service, container, unit-of-measure, and invoice codes. Clears data exceptions, maintains production and FT tables against EDI specifications, supports carrier onboarding, and collaborates with integration, audit, PMO, and operations teams. The role ensures accurate data classification for rating, auditing, reporting, and analytics while identifying opportunities to streamline and reject poor-quality data.

Leads a global team of logistics data analysts and auditors, ensuring accurate audit execution, exception resolution, customer metric achievement, and SLA compliance. Responsibilities include task allocation, KPI and scorecard reviews, customer and carrier escalation management, SOP development, audit review preparation, performance monitoring, coaching, and continuous process improvement. The role requires collaboration across regions and the ability to support shifting schedules for 24/5 coverage.

Oversee end-to-end delivery of managed freight bill and payment services for assigned clients. Responsibilities include invoice processing, audit and cost allocation issue resolution, settlement support, reporting, client communications, business reviews, records control, and continuous improvement projects. The role coordinates with internal departments to resolve client and system issues, manages multiple deliverables, and provides occasional onsite client support and after-hours flexibility.

Provides first-level support to customers and carriers through email, tickets, and phone. Analyzes and resolves issues within scope, triages tickets to functional teams, monitors SLA progress, manages Help Center requests, documents procedures, prepares reports, performs selected prepayment processing, and identifies continuous improvement opportunities. Requires strong communication, analytical, organizational, and teamwork skills, with availability for day, mid, or night shifts.

Design and develop ETL solutions with Informatica, build data pipelines, ensure data quality, collaborate with stakeholders, and resolve data issues.