Top Tech Jobs & Startup Jobs

Provides first-level support to customers and carriers through email, tickets, and phone. Analyzes and resolves issues within scope, triages tickets to functional teams, monitors SLA progress, manages Help Center requests, documents procedures, prepares reports, performs selected prepayment processing, and identifies continuous improvement opportunities. Requires strong communication, analytical, organizational, and teamwork skills, with availability for day, mid, or night shifts.

Own product strategy, vision, roadmap, discovery, prioritization, prototyping, delivery, launch, and post-launch adoption. Conduct user and market research, use AI tools for synthesis and experimentation, collaborate with Design and Engineering, manage backlogs, define metrics, and communicate product direction across stakeholders.

Owns product vision, strategy, roadmap, discovery, prioritization, delivery, launch, and adoption. Conducts user and market research, uses AI-assisted tools for synthesis and prototyping, defines product requirements, manages agile backlogs, partners with Design and Engineering, tracks product metrics, and coordinates cross-functional launches. Requires strong communication, data analysis, prototyping, research, and product management judgment.

Leads global freight audit teams across Asia, Europe, and the Americas, overseeing performance, client and carrier engagement, audit deliverables, KPIs, and service levels. Drives process standardization, automation, corrective and preventive actions, SOP development, data analysis, training, and continuous improvement. Manages escalations, mentors supervisors and managers, conducts performance reviews, and leads initiatives that improve operational efficiency, scalability, accuracy, and customer outcomes.

Leads global audit teams overseeing client accounts, operational performance, KPI achievement, escalations, process standardization, and continuous improvement. Uses data from Trax platforms to identify gaps, automate manual work, improve audit efficiency, and support customer and carrier engagement. Manages CAPA activities, SOP documentation, training, team mentoring, performance reviews, and audit preparation while driving operational excellence across international teams.

Design and develop ETL solutions with Informatica, build data pipelines, ensure data quality, collaborate with stakeholders, and resolve data issues.

Assist the Platform Operations team in documenting workflows, refining content, auditing documentation, and improving internal resources for better accessibility.

Lead a global team of logistics data analysts/auditors to execute freight audit processes, resolve exceptions, meet customer metrics and SLAs, liaise with carriers/customers, maintain SOPs and documentation, monitor performance, and provide mentorship while ensuring 24/5 coverage.

Document and organize engineering operational workflows, runbooks, and incident guides; audit and standardize internal documentation; support migrations across Confluence/Notion/SharePoint; collaborate with engineers and support teams to improve knowledge discoverability.

Lead a team of logistics data auditors to deliver freight invoice audit services, meet SLAs and KPIs, manage backlog and quality controls, liaise with clients and carriers, implement continuous improvement and automation, coach and develop staff, and mitigate operational risks to scale audit operations.