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The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

Own strategic accounts to drive adoption, time-to-value, retention, and growth. Lead onboarding and implementation projects, provide subject-matter expertise, manage escalations, share best practices and usage insights, and partner cross-functionally to expand product use and deliver measurable customer outcomes.

Support pre- and post-sale customer engagements by assessing needs, designing and documenting integrations and API-driven solutions, developing requirements and test scenarios, estimating effort, and promoting architecture best practices to achieve rapid customer value.

Design and implement customer-facing technical solutions across pre- and post-sale phases, perform business/process analyses, define requirements, produce detailed designs, validate through testing, estimate effort, and build architecture best practices to accelerate customer value.

The Associate Account Executive at FireMon will assist in customer acquisition and revenue growth by managing sales cycles, creating sales opportunities, and supporting channel teams, while maintaining customer relationships and meeting sales metrics.

The Associate Account Executive will drive customer acquisition and revenue growth, manage sales opportunities, and collaborate with partners and marketing teams.

Drive new business and expand accounts across the Pacific NW by developing account strategies, prospecting, negotiating and closing enterprise deals. Build executive relationships, work with channel partners and cross-functional teams, maintain Salesforce records, and meet quarterly sales quotas.

Lead growth of FireMon's EMEA channel ecosystem by recruiting, enabling, and developing reseller and distribution partners. Drive joint business plans, enablement, pipeline development, co-selling, events, and partner training to accelerate regional revenue. Collaborate with regional sales, gather market insights, and represent the company at industry events.

Hands-on digital marketing role executing AI-first campaigns across paid social, paid and organic search, and website/landing pages. Use AI tools to create copy and assets, manage ad setup and optimization, maintain website CMS (Sanity/Vercel), track analytics and UTMs, and partner cross-functionally across growth, product marketing, content, and events.

The Technical Account Manager at FireMon advocates for customers, ensures satisfaction, manages technical issues, and collaborates with teams to optimize services and support.