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Manage and expand existing customer accounts through upselling and cross-selling FMX software features. Responsibilities include prospecting, converting retention-generated leads, presenting tailored offers, maintaining license compliance, managing sales activity in Gainsight, and collaborating with Customer Success and Marketing to build pipeline and close deals. The role requires strong relationship-building, presentation, negotiation, sales quota performance, Salesforce and Excel proficiency, and travel to approximately 1–3 customer events per quarter.

Leads and coaches the Customer Outcome Manager team, overseeing customer retention, adoption, satisfaction, renewals, and account health. Manages escalations, develops team members, supports hiring and training, and partners with Sales and Account Management on expansion opportunities. The role also drives customer success processes, cross-functional initiatives, implementation handoffs, reporting, and continuous improvements across the post-implementation customer experience.

Lead and mentor a software engineering team while remaining hands-on with code, bug fixes, architecture, and technical decisions. Partner with product, design, QA, and engineering leadership to deliver quality software, improve development processes, and maintain operational excellence. Establish AI-assisted development standards, support hiring and onboarding, remove blockers, and foster an inclusive, high-performing engineering culture. The role requires engineering management or technical leadership experience, software development expertise, and familiarity with SaaS, agile practices, cloud infrastructure, and modern development tools.

Manage strategic relationships with enterprise SaaS customers after implementation. Drive adoption, retention, satisfaction, and measurable customer outcomes through executive engagement, quarterly business reviews, account health monitoring, and usage analysis. Identify expansion opportunities, collaborate with Sales and internal product teams, advocate for customer needs, maintain account records in Planhat, and travel to key customer sites and events approximately 25% of the time.

Supports the SaaS order-to-cash and revenue lifecycle, including sales order processing, contract review, billing, invoice distribution, collections, revenue recognition support, reconciliations, and month-end close. Maintains customer, contract, and billing data; resolves account discrepancies; supports audits and internal controls; and partners with Sales, Customer Success, and Finance to improve billing processes.

Manage the full contract lifecycle, including reviewing redlines, addenda, SaaS agreements, partner contracts, NDAs, and DPAs. Coordinate legal escalations, maintain contract data in Salesforce, support privacy and data security compliance, and explain legal risks to finance, sales, and leadership stakeholders. The role requires strong accuracy, negotiation judgment, and collaboration in a hybrid work environment.

Supports financial modeling, forecasting, budgeting, and monthly, quarterly, and annual reporting. Tracks SaaS metrics, validates data, identifies reporting inconsistencies, and provides ad hoc financial analysis to cross-functional teams. Contributes to go-to-market analysis, annual planning, growth strategies, and long-range planning while using AI tools to improve analytical efficiency.

Own post-implementation customer relationships, driving retention, product adoption, satisfaction, and customer value. Identify upsell and cross-sell opportunities, maintain account activity in Gainsight, and build relationships with customer executives. The role requires proactive communication, presentations, negotiation, problem-solving, and occasional travel to customer events. This is a remote-first position open to candidates anywhere in the United States.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

As an Account Executive, you will manage a sales territory, build client relationships, progress prospects through the sales funnel, and achieve new business targets while utilizing CRM tools.