Supports HR operations by maintaining employee records, assisting recruitment and onboarding, responding to employee inquiries, coordinating training and evaluations, supporting benefits and payroll administration, preparing reports, and ensuring employment-law compliance. The role also helps improve HR processes and employee experience while handling confidential information.

Provides frontline IT support to employees by responding to help desk requests, troubleshooting hardware and software remotely or in person, documenting tickets, maintaining technical documentation, supporting IT projects, and resolving network connectivity issues. The role requires strong communication, analytical ability, customer focus, and basic desktop support expertise.