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Manage and grow a portfolio of accounts by building trusted advisor relationships, driving product adoption, executing success plans, overseeing renewals, identifying upsell opportunities, coordinating with support and product teams, and facilitating customer best-practice communities to maximize value and retention.

Design, implement, and operate scalable, secure cloud platforms and automation. Build CI/CD, observability, and IaC; improve reliability and standardization; support on-call rotations and mentor engineers across the organization.

Manage a pooled portfolio of customers to drive adoption, retention, and satisfaction using digital platforms. Conduct scalable onboarding, triage support via Intercom/Success Hub, provide lifecycle guidance, usage insights, automated business reviews, and collaborate with Support, Sales, and Account Management. Help improve and scale CS processes and document transitions in Salesforce.

Manage a pooled portfolio of accounts to drive adoption, retention, and satisfaction via digital platforms. Guide self-service onboarding, triage support tickets through Intercom/Success Hub, provide lifecycle guidance and usage insights, collaborate with Support/Sales/Account teams, and help scale CS processes and automation.

Lead reliability, scalability, and automation for production systems. Design and operate cloud infrastructure, build IaC and CI/CD pipelines, manage containerized Kubernetes deployments, participate in 24x7 on-call incident response and root cause analysis, and mentor junior engineers to improve SRE practices.

Work directly with clients to distribute press releases, act as primary point of contact and product expert, align services to client communication needs, recommend content best practices to increase engagement and visibility, and support client success throughout the distribution process.

Advise APAC clients on international PR strategy, write high-quality bilingual press releases, develop multi-channel content strategies, analyze media landscape and campaign data, integrate PR Newswire solutions, deepen client relationships, identify upsell opportunities, and contribute to sales enablement and best practices.

This role manages a portfolio of Commercial accounts, focusing on expanding revenue through structured plans and negotiations while ensuring client retention.

Own and grow large Enterprise and Government accounts to expand ARR and protect NRR. Lead multi-year strategic account plans, execute advanced discovery with executive, procurement, security and technical stakeholders, navigate regulatory and procurement frameworks, run MEDDPICC-based complex negotiations and renewals, maintain forecast accuracy, and align expansion with delivery and product roadmap.

Responsible for outbound B2B solution selling in Taiwan (90% outbound first year), generating new leads via cold calling/email, meeting sales targets for wire distribution, multimedia and workflow solutions, managing client relationships for renewals, and reporting sales activity to supervisors.