Owns client relationships and technical customer programs from requirements through implementation and ongoing operations. Translates business needs into functional requirements, manages project plans, schedules, dependencies, budgets, milestones, and stakeholder communications. Performs program configuration, complex analysis, troubleshooting, and process improvement while supporting internal teams and mentoring junior staff. The role requires strong communication, client management, technical aptitude, and experience delivering multiple medium to large projects on time and within budget.

Drive new business growth by prospecting, qualifying, and closing B2B opportunities across ITS product portfolio. Own full sales cycle, deliver presentations and proposals, manage CRM (Microsoft Dynamics), collaborate cross-functionally, represent ITS at industry events, and incorporate security best practices. Track market trends and prepare executive updates.