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Provide scaled customer success coverage for accounts without a named CSE by monitoring telemetry and health, running platform health checks, facilitating QBRs, mitigating churn risk, identifying expansion opportunities, coordinating with Sales/Marketing/CSEs, and executing scaled journeys to drive adoption and outcomes across Veeam Data Cloud and adjacent Veeam products.

Provide end-to-end post-sales technical support for complex customer environments, diagnose and resolve security and data issues, author KBs and RCAs, mentor junior engineers, drive SLA and operational improvements, and influence product and engineering through support insights.

The Technical Writer will create technical documentation, collaborating with engineering and product teams to ensure content quality and accuracy.

Drive large deals by increasing deal sizes, improving sales cycles, and implementing effective selling strategies in the software industry. Develop client relationships, conduct meetings, and negotiate terms with commercial enterprises while maintaining strong channel partnerships.

Design, build, and deploy scalable ML and AI solutions (including LLMs and RAG) for Revenue Intelligence. Build production ML pipelines, AI-powered apps, knowledge bases, and perform quantitative analyses while collaborating with cross-functional teams and improving MLOps and engineering practices.

Responsible for developing and closing enterprise private-sector accounts via partner channels. Prospect (cold call), upsell/cross-sell, manage forecasts and opportunities in Salesforce, coordinate local marketing, and travel frequently to meet customers (≈50%). Requires channel and direct selling experience, strong self-starting sales skills, and business-level German and English.

Lead architecture and delivery of complex, multi-phase deployments across cloud and on‑prem environments. Design scalable data discovery, governance, and integration solutions, build custom integrations and automation, resolve critical infrastructure and data challenges, engage executive stakeholders, and influence product roadmaps while mentoring other engineers and producing technical documentation and best practices.

Lead architecture and delivery of large, complex enterprise deployments across cloud and on-prem environments. Design scalable data, security, and AI integrations; develop automation, ETL pipelines, and custom integrations; embed with customer engineering and executives to drive adoption, mentor team members, and influence product roadmap.

Provide high-touch desktop and AV support for C-level executives: troubleshoot and maintain Mac/Windows/mobile devices, manage imaging/patching via Jamf and Intune, administer Azure/Entra ID and Exchange Online, run Zoom Webinars and executive events, own incidents end-to-end, follow ITSM/ITIL processes, and support onboarding, travel, and after-hours needs.

The Executive Assistant will support the Head of Global Products and Technology, manage complex calendars, handle confidential information, and coordinate company events and travel logistics while fostering team success and inclusion initiatives.