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Lead complex cross-functional operational programs from initiation through delivery. Responsibilities include developing project plans, managing budgets, timelines, risks, and KPIs; coordinating product, engineering, supply chain, and customer success teams; analyzing data for process improvements and automation; and promoting lean operational practices.

Manage and convert inbound leads, grow an existing customer portfolio, and build long-term client relationships. The role includes developing sales plans, guiding customers through rapid manufacturing technology options, coordinating requirements with sales engineering and internal teams, delivering technical presentations, and monitoring industry and competitor trends. Success requires achieving sales objectives, negotiating effectively, and providing a seamless customer experience in a fast-paced, hybrid environment.

Build and lead demand and supply planning capabilities for strategic manufacturing programs. Develop forecasting, capacity planning, scenario models, planning KPIs, risk analysis, and reusable reporting. Program manage emerging opportunities from initial structure through pilots, ramp-up, governance, and transition to steady-state ownership. Partner cross-functionally with sales, finance, product, engineering, operations, and manufacturing partners to support capacity, sourcing, inventory, cost, and delivery decisions.

Manage inbound leads and an existing customer portfolio, converting prospects into repeat business. Build customer relationships, achieve sales objectives, advise clients on rapid manufacturing technologies, coordinate project requirements and quoting with internal teams, deliver technical presentations, and monitor industry and competitor trends.

Own the financial systems product area across order-to-cash and procure-to-pay. Translate accounting, finance, tax, and operational requirements into product features, workflows, controls, and PRDs. Prioritize enhancements, coordinate cross-functional launches, enable adoption through documentation and training, and integrate ERP and third-party platforms. Investigate transactional and ledger issues, design SOX-compliant controls, and apply measurable automation and AI to finance operations.

Own the financial systems product strategy across order-to-cash and procure-to-pay workflows. Translate accounting, finance, customer, and partner requirements into product requirements, controls, integrations, and automated solutions. Partner with Engineering, Accounting, Tax, Legal, Sales, and Operations to prioritize features, enable releases, and drive adoption. Troubleshoot transactional and ledger issues while ensuring auditability, revenue recognition, segregation of duties, and SOX compliance.

Manages manufacturing partner relationships and production workflows throughout the order lifecycle. Prioritizes communication queues, conducts portfolio reviews, identifies risks, resolves production blockers, manages RMA projects, negotiates reclamations, and escalates issues. Collaborates with Operations and PD&T teams to maintain quality, safety, schedule adherence, and partner success.

Manage manufacturing partner success throughout the production lifecycle by coordinating queues, monitoring risks, resolving blockers, escalating issues, and maintaining proactive communication. Conduct portfolio reviews, oversee RMA projects and financial reclamations, support quality and safety compliance, and collaborate with Operations and PD&T teams. The role requires supply chain or customer service experience, manufacturing process knowledge, ERP and communication software proficiency, and strong organizational, analytical, and relationship-management skills.

Manage manufacturing partner success throughout the order lifecycle by coordinating production tasks, monitoring queues, mitigating risks, resolving blockers, and escalating issues. Build partner relationships through proactive communication, conduct portfolio reviews, manage RMA and reclamation matters, and collaborate with Operations and PD&T teams. Serve as a manufacturing technology subject matter expert while ensuring quality, safety, schedule, and production commitments are maintained.

Manage manufacturing partner success throughout the production lifecycle by coordinating task completion, monitoring communication queues, prioritizing work, conducting portfolio reviews, and escalating risks. Serve as a primary partner contact, resolve production blockers, manage RMA projects and financial reclamations, and collaborate with Operations and PD&T teams. Ensure adherence to quality and safety standards while supporting throughput, partner relationships, and operational performance.