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Provide senior technical guidance across network, application, database, data, systems analysis, and test engineering. Support application development, architectural planning, and enterprise system integration. Lead integration of clinical and diagnostic devices such as audiometers, ensuring accurate data capture and transmission into health IT systems. The role requires broad technical expertise and experience with federal or DoD environments.

Supports government health and human services products by assessing and improving user experience, accessibility, and human-centered design. Creates wireframes, prototypes, design standards, and reports; conducts user research, usability testing, heuristic analysis, and A/B testing; validates design decisions; tests screen-reader and responsive experiences; and collaborates with clients and development teams across multiple projects.

Lead design and execution of hybrid on-premises and cloud architectures, plan and perform phased migrations, optimize network and storage, implement cloud networking and governance, integrate monitoring with ITSM, and maintain documentation and operational processes throughout the transition.

Design, build, test, and maintain Flask-based Python web applications. Implement secure backend services, APIs, authentication, certificate/HTTPS configuration, database integrations, deployments, and troubleshooting across cloud, on-prem, or hybrid environments while following SDLC best practices.

Design, develop, test, and maintain scalable Java applications for government and enterprise systems. Build and integrate APIs, support CI/CD deployments, ensure security/compliance, contribute to architecture and documentation, troubleshoot production issues, and collaborate with cross-functional teams.

Design, develop, and customize ServiceNow applications, scripts, workflows, and integrations. Support upgrades, troubleshoot issues, optimize performance, ensure platform security and compliance, maintain documentation, and collaborate with stakeholders to translate requirements into technical solutions in a secure federal environment.

Lead and manage a 10–15 person Tier 1 help desk team to meet SLAs and KPIs, oversee ticket queues and escalations, provide coaching and training, maintain knowledgebase, and drive ITSM-based process improvements and reporting.

Own and grow a qualified pipeline across DOJ and new customers, leading capture for 3-6 priority pursuits. Manage relationships with program offices and contracting shops, run price-to-win analysis, lead teaming and proposal strategy, and report pipeline health and win probability to leadership.

Develop, test, and maintain SQL/PLSQL and Python solutions for BI reporting in Cognos and Oracle environments. Provide production support, ad hoc reporting, data modeling, performance tuning, QA, and translate customer requirements into analytics-driven BI reports.