Top Tech Jobs & Startup Jobs

Supervises and develops inbound call center customer service agents. Responsibilities include coaching, work assignment, attendance and productivity monitoring, performance appraisals, documentation, training, payroll issue tracking, escalated customer issue resolution, team meetings, process communication, and recognition program administration. The role requires strong communication, customer service, problem-solving, collaboration, computer, and staff development skills, with flexibility to work shifts, overtime, holidays, emergency shifts, and travel.

Leads strategic business development and enterprise sales growth across target markets, particularly BFSI and fintech. Responsibilities include building pipelines, securing complex multi-year deals, managing C-level relationships, leading proposals and negotiations, meeting revenue targets, forecasting sales, and collaborating with internal teams on tailored outsourcing solutions. The role requires extensive BPO, CX, and outsourcing sales experience, strong industry networks, executive communication skills, and travel as needed.

Evaluates sampled technical support calls and other customer contacts against client standards for accuracy, compliance, customer experience, and efficiency. Provides one-on-one advisor feedback, collaborates with peers and managers on best practices, participates in client and management meetings, and supports quality evaluations and coaching activities.

Provide inbound customer support while promoting satellite internet services. Assist with equipment activation, password resets, service plans, orders, and general inquiries. Explain product benefits, recommend suitable plans and hardware, resolve customer concerns, document interactions, and meet sales, conversion, and quality targets. The role includes paid training and requires strong communication, computer proficiency, flexibility across shifts, and a customer-focused, goal-driven approach.

Analyzes NEMT trip, billing, and credentialing data to identify fraud, waste, abuse, anomalies, and compliance issues. Produces recurring and ad hoc CMS, Medicaid, and client reports, validates data integrity, identifies operational trends, and collaborates with operations, credentialing, and IT teams to resolve discrepancies and improve data processes.

Supervise and coach customer service agents in an inbound call center. Assign work, monitor attendance and productivity, manage personnel and payroll issues, conduct appraisals, maintain employee documentation, address training needs, resolve escalated customer concerns, communicate process updates, and administer recognition programs. The role requires strong communication, customer service, problem-solving, teamwork, and proficiency with Microsoft Office.

Provide inbound customer support and sell satellite internet services. Assist with equipment activation, password resets, service plans, orders, and general inquiries. Explain product features, recommend plans and hardware, resolve customer concerns, document interactions, and meet sales and quality targets. Paid training is provided, and the role requires working onsite with Friday-through-Tuesday shift availability.