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The role involves leading technical delivery of infrastructure projects, including email migrations and server builds, while ensuring client communication and documentation are thorough.

Support and execute marketing campaigns across digital channels, social media, events and customer engagement. Create content, assist event/webinar delivery, manage CRM tasks in HubSpot, produce assets with Canva and AI tools, coordinate with Sales and Client Services, and help improve audience communications.

Own and support private cloud environments (Nutanix AHV), act as second-level escalation for US service desk, manage Juniper networking, support Azure/AWS hybrid workloads, drive monitoring/automation/documentation improvements, and perform night-shift handovers aligned to US business hours.

This role involves acting as a trusted advisor and account manager for enterprise clients, guiding them in IT strategy, infrastructure, and security, while shaping client relationships and improving processes.

As a Lead Software Engineer, you'll design and develop AI and automation solutions, ensuring high-quality standards and operational readiness while leading the team in technical matters.

As a Lead Software Engineer, you'll design and support AI and automation products, transforming prototypes into operational systems and ensuring software quality and stability.

Serve as a trusted advisor to clients, identifying AI, automation and collaboration opportunities, building roadmaps and business cases, facilitating workshops, driving adoption, and tracking measurable productivity outcomes using Microsoft 365 and modern workplace technologies.

Lead customer experience strategy by turning feedback and operational data into prioritized improvements. Map journeys, drive initiatives with delivery teams, coach staff, report insights, and champion a customer-first culture to deliver an easy, fast, consistent, and well-informed experience.