As a Tier 2 Technical Support Engineer, you will provide exceptional support to customers, addressing technical issues related to DNS filtering and network security. You will act as a liaison between customers and product teams, track feature requests, and assist Tier-1 support engineers. The role requires strong technical competence in networking and effective communication skills to resolve customer issues promptly.

The CX Operations Manager will optimize and enhance customer experience through process improvements and technology implementation. The role involves evaluating tools, streamlining workflows, managing customer experience metrics, and collaborating across departments to ensure seamless customer journeys and satisfaction.

The Marketing Operations Manager role at DNSFilter involves optimizing marketing processes, managing technology and systems for data integration, supporting campaign execution, and developing data analytics dashboards. This position is essential for aligning marketing strategies with RevOps objectives to enhance lead management and campaign effectiveness.