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The Tech Support Coordinator is responsible for managing incoming support calls and tickets, resolving issues directly when possible, and effectively routing tickets to the appropriate support representatives according to departmental processes.
The eLearning Content Localization Project Manager will coordinate and facilitate projects, serve as the liaison between teams and vendors, and assist in the documentation process for translation projects. Key responsibilities include managing project documentation, updating translation teams, and ensuring compliance with accessibility guidelines, while fostering an inclusive content environment.
The eLearning Content Localization Project Manager coordinates and facilitates projects between the Courseware teams and translation/localization vendors. Responsibilities include maintaining project documentation, managing vendor relationships, resolving issues, and ensuring timely completion of localization tasks while adhering to accessibility standards.
The CSS/HTML Front End Developer will design and develop engaging eLearning products by creating JavaScript and CSS solutions for online courses and tools, ensuring compliance with accessibility standards, and collaborating with various teams.
As a Partner Account Manager, you will develop and grow partnerships with key reseller partners, build strong relationships, conduct discovery to understand their goals, onboard partners, create joint business plans, and enable them with selling tools and best practices. You will track partner performance and achieve sales targets while maintaining clear communication and driving the adoption of company programs.
As a Channel Account Manager, you will work with partners to drive sales and customer engagement. Responsibilities include managing partner accounts, conducting onboarding, developing joint marketing plans, and ensuring partner compliance. Qualifications include a high school diploma, familiarity with IT security concepts, and experience in channel sales.
The Revenue Training Specialist will facilitate training for sales and customer success teams, conduct assessments, monitor performance metrics, ensure training aligns with business goals, and provide feedback on trainee potential. This role includes collaborating with cross-functional teams to continuously improve training programs.
The Sales Support Coordinator will assist the Account Management team by generating quotes, managing SOWs, identifying upsell opportunities, and ensuring timely quote routing. Responsibilities also include managing admin tasks and monitoring sales statistics to support revenue maximization.
The Customer Success Manager (Enterprise) is responsible for maintaining relationships with customers to maximize their experience and value from KnowBe4's products. This includes onboarding, monitoring customer health metrics, and strategizing to achieve customer objectives. The role involves ongoing engagement with stakeholders and managing the renewal and growth opportunities of existing enterprise accounts.
As an SMB Account Executive at KnowBe4, you will manage the full sales cycle from prospecting to closing, promoting products and generating net new customers in the SMB sector. Responsibilities include maintaining customer relationships, meeting quotas, and participating in trade shows.
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