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Provide second-level technical support to ERP customers and partners, troubleshoot application and database issues, document and escalate service requests, and deliver product guidance. The role requires analyzing business and technical requirements, reproducing issues, collaborating with engineering and professional services teams, maintaining customer relationships, and meeting service-level objectives.

Leads go-to-market strategy and enablement for Acumatica’s VAR payments channel. Owns VAR activation, payment volume, partner-sourced revenue, joint business plans, certification, sales tools, incentives, and program economics. Builds scalable partner plays, diagnoses adoption barriers, and drives cross-functional solutions through influence. Engages VAR executives, leads business reviews and advisory sessions, and establishes metrics, forecasting, and operating cadences to expand embedded payments adoption across North American ERP partners.

Provides first-level technical support to Acumatica partners and customers, troubleshooting application issues, managing service requests, meeting SLA targets, and escalating complex problems. The role also delivers product education, documents issues, creates knowledge base content, reproduces defects for R&D, communicates product information, and collaborates with cross-functional teams to improve customer support and application processes.

Leads Acumatica’s global brand and advertising strategy, including brand architecture, governance, positioning, integrated campaigns, media investment, creative development, agency management, and measurement. The role builds brand awareness and differentiation while connecting marketing investment to business outcomes. It also drives responsible use of AI and emerging marketing technologies, partners with senior leaders and cross-functional teams, and develops internal and external talent.

The Talent Development Manager designs and delivers leadership, management, and professional development programs. Responsibilities include creating learning content, workshops, toolkits, playbooks, facilitator guides, and train-the-trainer programs; enabling HR Business Partners; maintaining SharePoint learning hubs; managing initiatives; measuring adoption and effectiveness; and connecting development resources to career growth and organizational capabilities.

Leads Acumatica’s VAR, ISV, OEM, Services, and Alliance partner programs. Owns program design, governance, economics, incentives, compliance, partner data, onboarding, offboarding, attribution, reporting, and technology infrastructure. Develops outcome-based partner frameworks, manages marketplace and certification standards, partners with Finance and Legal, presents strategic proposals to executives, and builds the programs and operations team. Success is measured through partner growth, productivity, retention, influenced revenue, operational efficiency, and compliance.

Analyzes business needs for AI integrations in Acumatica’s ERP platform, translating requirements into functional specifications and technical requirements. Collaborates with product managers, developers, QA engineers, and support teams on design, development, testing, debugging, and backlog refinement. Performs acceptance testing, reports defects, troubleshoots customer issues, documents functionality, evaluates competing solutions, and demonstrates new features. The role focuses on complex API integrations, AI-enabled chat interfaces, and B2B/ERP user experience.

Designs and executes functional, exploratory, acceptance, and automated tests for web-based ERP applications. Develops and maintains automation integrated with CI pipelines, analyzes failures, collaborates with developers and business analysts, improves test coverage, and optimizes QA processes. Requires four or more years of software testing experience, programming knowledge in C# or Java, REST API experience, and Selenium or similar automation frameworks.

Lead the product vision, strategy, and AI transformation for Acumatica’s General Business Editions, spanning core financials and CRM. Define AI-enabled capabilities, roadmap priorities, build-buy-partner decisions, and measurable customer value. Lead and scale product management teams, collaborate with engineering and go-to-market functions, grow adoption and revenue, and establish trusted, auditable AI experiences for finance and customer management workflows.

Manage and grow strategic enterprise accounts in construction, distribution, and manufacturing. Responsibilities include developing account plans, driving new business and SaaS adoption, managing forecasts and pipelines, leading renewals and contract negotiations, coordinating with partners and cross-functional teams, monitoring account health, and identifying expansion opportunities.