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The SMB Account Executive drives new business sales for Mindbody by prospecting small businesses through calls, emails, texts, and social media. Responsibilities include managing the full sales cycle, delivering product demonstrations, advising prospects, negotiating, maintaining Salesforce records, building client relationships, and meeting sales targets. The role requires SaaS sales experience, strong communication and organization, CRM proficiency, and familiarity with cloud technologies and wellness, health, or beauty industries.

Manages a portfolio of complex customers as their technical and account-management point of contact. Uses SQL, API knowledge, data analysis, and product expertise to resolve integration issues, improve workflows, educate customers, and coordinate with engineering, product, and data teams. The role develops technical solutions, documents procedures, tracks engagements and milestones, advocates for customer needs, and supports advanced escalations while traveling to customer locations as needed.

Own the vision, roadmap, and execution of Mindbody’s unified identity platform across consumer and enterprise SaaS products. Lead authentication, authorization, MFA, permissions, account relationships, identity migrations, and large-scale rollouts. Partner with engineering, design, UX writing, and executives to deliver secure, intuitive IAM experiences, manage cross-product standards, and optimize initiatives through research, experimentation, metrics, and SQL-driven analysis.

Provide first-line technical support to English- and French-speaking customers through phone, email, chat, and web forums. Troubleshoot basic product issues, educate customers on features, document interactions, follow knowledge-management processes, escalate complex problems, and complete Level 1 Technical Support Certification.

Develop and execute social media strategy across Instagram, LinkedIn, Facebook, and Reddit. Create platform-specific content, engage business owners and creators, manage customer stories, oversee influencer partnerships, guide employee Reddit participation, and collaborate with AI search teams. Track engagement, sentiment, follower growth, and organic leads to optimize performance.

Creates and refreshes educational B2B content for Mindbody’s Business Education library. Responsibilities include writing new articles, updating existing content, interviewing experts and customers, publishing in Drupal, applying SEO best practices, and analyzing AI search citations to guide future content strategy.

Onboards new Mindbody customers by gathering requirements, configuring software, conducting virtual training, and supporting successful implementation. Manages assigned accounts, solves product-related issues, recommends value-added services, schedules follow-up training, and maintains ongoing customer communication. The role requires strong organization, communication, problem-solving, active listening, and customer service skills, along with French and/or Spanish fluency.

Build and maintain secure, scalable backend systems for Mindbody products. Design microservices, write tested and maintainable code, monitor applications, participate in reviews, and collaborate with Product, Design, QA, and Engineering teams. The description also includes leadership responsibilities such as managing backend development teams, coaching managers and engineers, establishing delivery processes, and driving technical and organizational improvement.

Manage strategic retention conversations for high-value SaaS accounts at risk of cancellation. Own customer re-engagement from discovery through resolution, collaborate with Sales, Onboarding, CX, and Implementation, and recommend solutions that reinforce product value. Track interactions and outcomes in Salesforce, identify trends, meet retention goals, and navigate complex customer discussions with strong communication, problem-solving, forecasting, and technical understanding.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.