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Manage end-to-end customer contract renewals, communicate with customers, support retention and upsell opportunities, administer contracts, maintain renewal data in Salesforce, track KPIs, and collaborate with Sales, Customer Success, Finance, and Legal. The role also contributes to process improvements and renewal forecasting.

Provides pre-sales technical support and technical account management for Vectra’s AI-driven cybersecurity platform. Responsibilities include customer discovery, product demonstrations, proofs of concept, security architecture guidance, technology reviews, integrations, deployment reviews, and technical relationship development. The role requires expertise in security platforms, networking, cloud security, incident response, attacker progression, and security processes, along with strong communication and large-account management skills. Regional travel is required as needed.

Supports regional sales managers by identifying new enterprise opportunities through inbound and outbound campaigns, re-engaging existing opportunities, and advancing prospects through the sales funnel. The role requires prospect and customer outreach, critical thinking, cross-functional collaboration, and contribution to individual and team sales objectives in a hybrid Texas-based environment.

Provide pre-sales technical support for regional sales teams by demonstrating Vectra security solutions, addressing customer pain points, and solving technical roadblocks. Build technical relationships with customers and partners, support technology reviews and integrations, maintain expertise in security products and the threat landscape, and collaborate on deployments, designs, releases, and customer projects. Travel within the assigned region as needed.

Provides pre-sales technical support for Vectra’s cybersecurity platform. Demonstrates products, advises customers and partners, resolves technical obstacles, supports deployments and technology reviews, and develops customer relationships alongside regional sales managers. The role requires expertise in security platforms, networking, cloud security, attacker progression, incident response, and security processes, along with strong communication skills and regional travel.

Designs and maintains CI/CD pipelines, deployment automation, platform services, and cloud infrastructure. Ensures reliable, secure, and efficient production deployments across data centers, cloud environments, and customer sites. Partners with distributed engineering teams to improve quality and deployment speed while promoting DevOps best practices. Requires AWS, Kubernetes, Linux, networking, security, and automation experience, with preferred exposure to Python, HashiCorp tools, telemetry, containers, serverless technologies, and RDS.

Lead the enterprise information security program, setting strategy and managing security risks, controls, compliance, incident readiness, and third-party security. Oversee protection across cloud, networks, endpoints, data, and infrastructure while leading the security team and coordinating with engineering, IT, legal, HR, regulators, auditors, customers, and the board. The role may also oversee IT operations and support.

Provides pre-sales technical support and technical account management for Vectra’s cybersecurity platform. Leads customer discovery, product demonstrations, proofs of concept, technology reviews, integrations, and security architecture discussions. Builds technical relationships with customers and channel partners, supports sales teams, collaborates on deployments and product projects, and maintains expertise in security technologies, networking, cloud security, attacker progression, incident response, and competitive offerings. Regional travel is required as needed.

Manage high-touch enterprise customer relationships, driving onboarding, adoption, value realization, renewals, expansion, and customer satisfaction. Partner with executives, CISOs, IT, security, sales, and internal teams to integrate Vectra products, monitor customer health, resolve incidents, mitigate renewal risks, and deliver repeatable adoption programs. The role requires strong cybersecurity and networking expertise, customer-facing experience, business acumen, communication skills, and willingness to travel 25–50%.

Provide frontline support and administration for Salesforce and related business applications. Manage user onboarding and offboarding, permissions, territory changes, troubleshooting, root-cause analysis, documentation, reports, dashboards, and system updates. Support Order Management and Channel Operations while meeting SLAs. Partner cross-functionally to improve workflows, processes, training, usability, and operational efficiency.