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The Software Architect (L6) will define and drive architectural vision, solve complex technical challenges, mentor engineers, and align teams across Twilio.

The New Business Account Executive will drive customer acquisition, partner with enterprise clients, and lead complex sales cycles across Twilio's portfolio.

Lead deal desk strategy and operations by supporting AI workflow integrations, maintaining deal models and dashboards, automating internal tooling, troubleshooting system issues, providing pricing and discount insights, and creating enablement resources for global sales.

Drive new customer acquisition for Twilio Japan by developing territory and account strategies, collaborating with internal stakeholders, managing pipeline and forecasts in SFDC, and representing Twilio to enterprise and partner customers across industries.

Design, build, and operate highly available, high-throughput backend services for Twilio SendGrid. Modernize Go-based microservices, manage dual-cloud AWS/Azure infrastructure with Terraform, improve observability and reliability, mentor engineers, and balance feature delivery with platform refactoring.

Lead architecture and roadmap for Twilio's Compliance Experiences platform, modernizing legacy systems into cloud-native microservices. Drive AI-augmented development, design high-availability APIs and data systems, mentor senior engineers, ensure regulatory-compliant developer experiences, and lead incident remediation and cross-team technical strategy.

Own onboarding and compliance products for Senders and Numbers. Gather requirements, translate to user stories, drive roadmap, partner with engineering and GTM, launch products, and run data-driven reviews to measure adoption and revenue against success metrics.

Lead technical pre-sales for strategic accounts: drive discovery, design architectures, deliver demos and POCs, propose solutions using Twilio APIs, mentor engineers, and partner with sales to secure technical wins.

Lead a team building Twilio's next-generation, low-latency/high-throughput media processing stack. Drive architecture and reliability, mentor engineers, balance technical debt and features, own performance and SLOs, collaborate across product and platform teams, and make key technology decisions for global real-time media systems.

Lead a senior engineering team to design and operate Twilio's low-latency, high-throughput media processing stack. Drive architecture, ensure reliability and performance under strict SLOs, mentor engineers, balance technical debt and feature work, collaborate across product and platform teams, and own service metrics and continuous improvement.