Diagnose and resolve complex customer product and integration issues, including Sev 1 and Sev 2 incidents. Own issues through resolution within SLAs, perform root cause analysis, coordinate with engineering and site reliability teams, provide on-call support, document solutions, and share customer feedback to improve the product. The role requires strong troubleshooting, communication, technical expertise, and customer focus.

Design, develop, and deploy scalable Java/Spring microservices. Produce high- and low-level designs, perform code reviews, implement CI/CD and automated quality/security checks, mentor engineers, document systems, and resolve escalated customer technical issues.