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As Senior Airports Manager, you'll execute Turo's airport strategy, identify partnership opportunities, analyze performance data, and improve operational performance in airport segments.

Lead a team of Claims Processors to manage day-to-day claims operations, drive KPI-based performance, handle escalations, and implement process improvements. Oversee collections support, eligibility and liability reviews, quality assurance, documentation, and cross-functional/vendor coordination to ensure timely, accurate, and customer-focused claim resolutions.

Lead and manage a team overseeing subrogation and recovery efforts, ensuring compliance, relationship management, and strategy development while balancing customer experience and financial outcomes.

Manage outbound and inbound auto and property arbitration claims by investigating subrogation potential, preparing filings and hearing materials, coordinating with attorneys and partners, maintaining claim diaries and records, and driving timely recoveries while supporting process improvements and KPIs.

Serve as primary contact for high-impact host and guest escalations across North America in English and French. Resolve billing, damage, mechanical, reservation, and policy issues; advocate for Quebec regional needs; collaborate cross-functionally; identify trends and improve processes using customer support tools.

Lead segment-level strategy and company-wide planning cycles for a key customer segment. Drive cross-functional alignment, structure problems, define priorities and roadmaps, track business performance, and improve organizational planning and accountability. Partner with product, marketing, data, finance, and operations to translate strategy into executable initiatives.

Investigate complex total-loss claims, interpret policies, determine coverage eligibility, analyze damages and causation, interview customers, negotiate resolutions, handle escalations and arbitration, recommend process improvements, and manage a personal claims inventory.

As a Staff Software Engineer on the Payments team, you'll design new capabilities, migrate legacy services to microservices, and enhance the architecture and application design for Turo's marketplace. You'll lead and develop high-quality code, conduct testing, and collaborate with multiple teams to improve service scalability and reliability.

Design, build, and maintain scalable data pipelines and platform tools; define canonical data models; deploy and operate workflow managers (Airflow/Jenkins); work with cloud data tools (Redshift, EMR) and infra (Kubernetes, Terraform); implement data security controls; mentor junior engineers and collaborate with data scientists, analysts, and product teams.

Lead quantitative UX research focused on pricing and marketplace dynamics. Design and run large-scale studies (surveys, conjoint, experiments, A/B tests), analyze behavioral data, partner with product, data, and engineering to instrument pipelines, translate findings into strategic narratives, and mentor other researchers while occasionally using qualitative methods.