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Provide out-of-hours business travel support through chat, phone, and email. Handle air, rail, hotel, and car bookings; assess urgent customer needs; resolve issues; guide users through Navan self-service tools; meet service-level and performance targets; maintain supplier and system knowledge; follow global policies; and share feedback with internal product and operations teams.

Leads Navan and Reed & Mackay’s global event-air operation across online and offline services. Owns strategy, operating model, service quality, commercial performance, workforce planning, technology transformation, and global service delivery. Unifies teams, processes, and technology while partnering with Product and Engineering to expand event-travel platform capabilities. Manages a distributed organization and drives performance, automation, profitability, talent development, and operational excellence.

Lead internal AI adoption by treating AI platforms as products, building training and community programs, mentoring AI Champions, and partnering with business units to rapidly prototype and launch AI POCs while maintaining governance and continuous improvement.

The Senior Backend Engineer will design and implement AI-driven backend services, ensuring high performance and reliability while collaborating with multidisciplinary teams.

As a Business Travel Consultant II, you will manage travel support, provide solutions to travelers, and collaborate with teams to enhance user experience, requiring strong communication and customer service skills.

The role involves implementing Navan Expense solutions, partnering with teams to enhance client satisfaction, and training the Account Management organization to drive user engagement and revenue.

As a Business Travel Consultant, you will provide support for travel bookings, ensure customer satisfaction, and collaborate with internal teams while maintaining industry knowledge.

Support travelers' needs with bookings, provide travel assistance via multiple channels, ensure compliance with policies, and offer feedback to improve services.

As an Enterprise Solutions Consultant, you will implement the Navan Expense solution, support Account Managers and enhance client engagement, driving product adoption and revenue.

As a Business Travel Consultant, you'll deliver top-tier support for travel bookings, ensuring customer satisfaction, compliance, and providing feedback for product improvements.