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Lead and develop a team of Onboarding Managers responsible for complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, oversee partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support organizational transformation.

Lead a team of four product managers across Accounts Payable Automation and Mass Payments. Define product strategy and roadmaps, balance customer and enterprise finance needs, guide API scalability and onboarding experiences, manage execution and sprint scoping, partner with engineering, serve as domain expert, and align executive stakeholders with product priorities.

Provides end-user IT support across Windows and Mac environments, including help desk resolution, account access, endpoint management, onboarding and offboarding, hardware troubleshooting, and SaaS administration. Manages Microsoft Intune, Active Directory, Microsoft 365, Google Workspace, networking, security tools, vendors, and ticketing systems. Develops IT procedures and uses AI for troubleshooting, automation, documentation, and workflow improvement.

Lead a two-engineer team while remaining hands-on in coding and AI workflow development. Own the Close product from customer discovery through delivery, talk with accountants and customers, demo work, investigate accounting processes, and translate findings into shipped product improvements. Operate autonomously with minimal handoffs, represent progress to stakeholders, and help establish operating practices for a small AI-native team.

Senior Commercial Counsel responsible for negotiating sales-side and vendor-side technology agreements, including SaaS contracts, DPAs, SOWs, partner agreements, and procurement agreements. The role advises cross-functional business teams, manages commercial disputes and regulatory matters, owns a portfolio of contracts independently, and improves contracting processes through templates and AI-powered workflows. Candidates need 8+ years of commercial technology transactions experience and qualification with the Law Society of Ontario or another Canadian or U.S. jurisdiction.

Own the full SaaS sales cycle from prospecting through close, generate and qualify opportunities, manage client relationships, deliver tailored product solutions, and achieve revenue quotas. The role requires direct SaaS sales experience, strong communication and negotiation skills, effective collaboration with cross-functional teams, and the ability to conduct automated product demonstrations. This hybrid position involves outbound and inbound selling of Tipalti’s finance automation platform.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, staffing, capacity, forecasting, delivery risk, customer outcomes, escalations, and operational cadence. Drive scalable processes, systemic improvements, cross-functional collaboration, partner governance, and AI-enabled delivery workflows. Recruit and manage team members, coach performance, and ensure consistent delivery standards across strategic onboarding engagements.

Lead and develop a team of Onboarding Managers overseeing complex enterprise customer implementations. Own portfolio health, delivery performance, staffing, capacity, forecasting, risk management, escalations, and customer outcomes. Establish scalable operating practices, drive systemic improvements, manage partner-led engagements, and collaborate cross-functionally with Product, Engineering, Sales, Support, and Alliances. Champion AI-enabled delivery workflows and support team transformation in a high-growth B2B SaaS environment.

Enhance the reliability, performance, and scalability of production systems. Responsibilities include incident response, postmortems, reliability practices such as SLOs and failure analysis, capacity planning, architecture reviews, automation tooling, production lifecycle ownership, troubleshooting, and on-call support. The role requires software engineering experience with modern or object-oriented languages and familiarity with cloud environments, monitoring, logging, metrics, and tracing.

The Site Reliability Engineer will improve system reliability, performance, and scalability through incident response, postmortems, automation, SLO implementation, failure analysis, capacity planning, service reviews, architecture design, and on-call support. The role requires software engineering experience, production lifecycle ownership, troubleshooting, application architecture knowledge, and experience with large-scale platforms. Preferred skills include monitoring with OpenTelemetry and Prometheus, scripting, SRE experience, networking, and cloud platforms such as AWS, GCP, or Azure.