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Lead post-go-live customer experience for partner-referred accounts, driving adoption, retention, and advocacy. Build and scale partner-led CS processes, manage escalations, collaborate with Partners and Account Management, mentor teammates, and use CS insights to shape partner strategy and customer solutions.

Perform weekly cash postings, bank and GL reconciliations, fixed asset accounting, intercompany entries, and balance sheet/P&L flux analysis. Prepare audit schedules, support month-end close, assist system implementations, and collaborate on ad-hoc analyses to improve accounting processes and controls.

Own rollout and adoption of AI tools and agentic SDLC across Product-Technology; build scalable enablement programs, maintain Confluence knowledge base, run forums and guilds, partner with leadership to define metrics and measure impact.

Drive early-stage sales by identifying, qualifying, and generating new business opportunities. Perform outbound prospecting, cold calling, follow up on inbound leads, meet lead and meeting targets, collaborate with sales teams, learn product value propositions, and maintain high activity metrics to build pipeline.

Manage and expand relationships with ~100 existing customers to uncover upsell opportunities, drive sales cycles, and close deals. Develop and execute account success plans, collaborate with cross-functional teams, maintain CRM data, and engage executive stakeholders to ensure customer value and revenue growth.

Lead quality strategy across multiple development teams by defining testing approaches, standards, and CI expectations. Prioritize high-impact and cross-team areas, establish quality metrics and visibility, guide test design and coverage, promote responsible AI use in testing, and drive continuous improvement while enabling teams to own quality.

Own the post-go-live experience for partner-referred customers, drive account growth and advocacy, manage escalations, build partner-led CS processes and infrastructure, collaborate with internal teams, and mentor colleagues to scale the program.

Lead implementation projects for Tipalti's cloud-based accounts payable and payments SaaS, guide customers through technical integrations, manage timelines and deliverables, provide trusted advisor-level service, troubleshoot integration issues, and document lessons learned to improve internal knowledge.

Own success, health, retention, and expansion for a portfolio of high-profile enterprise accounts ($500K+ ARR). Build strategic account plans, drive product adoption, lead executive business reviews, identify upsell/cross-sell opportunities, act as primary customer contact and escalation point, and collaborate with account and executive teams to maximize customer outcomes and revenue growth.

Own health, adoption, retention, and expansion for a portfolio of strategic enterprise accounts ($500K+ ARR). Build strategic account plans, drive executive business reviews, surface product feedback, identify upsell/cross-sell opportunities, and act as primary customer advocate and escalation contact while partnering with sales and CX teams to grow revenue and customer advocacy.