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Senior technical lead for APAC partners driving partner enablement, co-selling, and technical leadership around Talkdesk CCaaS/CXA. Responsibilities include advanced demonstrations, solution design, ecosystem integrations, Agentic AI implementations, partner competency development, and regional representation with ~35-70% travel.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

Own new business development and full sales cycle for large Financial Services enterprise accounts. Build strategic relationships, align internal resources, execute value-based SaaS/CCaaS sales strategies, meet quota, forecast accurately, and drive long-term account growth while collaborating with partners, sales engineers, and executives.

Own and execute the enterprise sales process to meet quota, build strategic account plans, develop senior relationships, forecast accurately, surface market feedback, and prioritize customer needs across cross-functional teams. Travel frequently to close complex SaaS deals and negotiate contracts.

Sell Talkdesk enterprise SaaS solutions to new accounts, develop and execute territory and GTM strategies, manage complex deals with CXO stakeholders, forecast accurately, collaborate cross-functionally, and prioritize customer needs to drive quota attainment and revenue growth.

Embed with banks and insurers to discover workflows, design AI-powered solutions, scope pilots, manage 0→1 deployments, drive UAT and compliance approvals, measure ROI, and feed field insights into the product roadmap.

Design, build, and maintain scalable data integration pipelines and platform infrastructure using Snowflake, Airflow, Starburst, dbt, Kafka, and Fivetran. Ensure data integrity, performance, security, and collaborate with cross-functional teams to deliver high-quality data solutions and analytics support.

The Sr. Analyst, FP&A collaborates with senior management to create budgets, manage forecasts, and provide financial analyses, ensuring effective investment returns.

The Partner Technical Architect provides technical guidance and support to partners, assisting with implementations, training, and troubleshooting of the Talkdesk platform, particularly in AI features, while fostering strong partner relationships.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.