Top Tech Jobs & Startup Jobs

Design, execute, and maintain automated and manual tests for scalable AWS-hosted SaaS microservices. Build unit, API, UI, end-to-end, performance, security, reliability, and telemetry testing into CI/CD pipelines. Manage defect tracking and test reporting, validate deployments, collaborate with engineering and product teams, support incident triage, and improve test frameworks and coverage. The role requires hands-on automation, REST API, database, messaging, container, and cloud testing experience.

Leads client discovery and solution architecture for Talkdesk implementations. Creates Statements of Work covering requirements, deliverables, schedules, tasks, and pricing; translates client needs for internal teams; identifies product gaps and prioritizes roadmap features. Partners with sales, product, engineering, and implementation teams to improve methodologies, processes, and technical solutions while guiding stakeholders through complex SaaS, CCaaS, and UCaaS concepts.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Develop and maintain scalable microservices, APIs, and integrations for Talkdesk’s cloud-based customer experience platform. Design secure, stable solutions; collaborate with Product and engineering teams; participate in Agile development, peer reviews, automated testing, and CI/CD. Provide technical guidance, document architecture, solve complex problems, and support scalable global web applications using Kotlin, Java, Spring Boot, messaging systems, and various databases.

Leads and grows a Commercial Solutions Engineering team responsible for presales strategy, customer-facing solution demonstrations, technical consulting, and solution architecture. Coaches SEs, supports opportunity qualification, partners with Sales, Product, Engineering, and other teams, and drives go-to-market strategy, market penetration, revenue growth, and customer adoption. The role also oversees hiring, organizational development, process improvement, and stakeholder alignment across the global solutions organization.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

Lead strategic implementations of Talkdesk CXA and CCaaS solutions, providing technical guidance, integrations, customer adoption support, and post-implementation strategy. Collaborate with customers, partners, Product, and Support teams to ensure project success, resolve issues, and develop deployment playbooks. Serve as a trusted advisor to executive stakeholders while applying expertise in AI, automation, SaaS, APIs, and software integrations.

The Principal Consultant - Customer Enablement is responsible for leading implementations, consulting with enterprise clients, and enhancing product deployment while ensuring exceptional customer experience through training and collaboration with internal teams.

Design and own Kotlin Multiplatform architecture for shared call-state logic, implement Android and iOS telephony integrations, and lead legacy modularization. Establish AI-assisted development practices, mentor engineers, introduce dependency injection, and improve CI/CD across mobile toolchains. The role requires deep production KMP expertise, native strength on Android or iOS, cross-platform debugging experience, and architectural ownership.

Leads the strategy, architecture, roadmap, and organizational development of Platform Engineering. Owns internal developer platforms, cloud infrastructure, Kubernetes, CI/CD, observability, reliability, security, automation, developer experience, and FinOps. Builds high-performing teams, drives platform transformations, improves engineering productivity and resilience, and manages infrastructure investment and cost governance. Partners with engineering, architecture, security, finance, and executive stakeholders while applying AI and agentic automation to platform operations.