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Drives new business development and enterprise sales within financial services accounts. Owns the full sales cycle, strategic account planning, customer and alliance relationships, forecasting, negotiations, and revenue growth. Sells SaaS solutions to senior executives and manages complex, value-based deals while coordinating internal resources and communicating market needs. The role requires 50%+ travel and consistent quota attainment.

Leads a commercial sales team of Account Executives and an Inside Sales Representative to drive new-logo acquisition, customer expansion, pipeline generation, bookings, and forecast accuracy. Responsibilities include coaching sellers, managing sales execution and methodology, engaging in strategic deals, developing talent, partnering cross-functionally, and positioning AI, automation, and CCaaS solutions around customer outcomes. The role requires strong Salesforce proficiency, quota-carrying sales leadership experience, and travel up to 50%.

Generate qualified sales meetings and pipeline through consistent multichannel prospecting, including calls, email, social, and video outreach. Collaborate with sales, marketing, and pre-sales teams to penetrate target accounts, communicate Talkdesk’s value proposition, qualify buying interest, and maintain accurate prospect and account data in Salesforce. The role emphasizes meeting performance metrics, communication, teamwork, time management, and career growth.

Manage and grow Talkdesk’s Benelux channel partner network, focusing on partner-driven pipeline, referrals, recruitment, and sales execution. Build relationships with SaaS integrators, telecom agents, resellers, and consultants; communicate products and go-to-market initiatives; conduct demos; collaborate across Sales, Marketing, Customer, and Product teams; maintain channel metrics in Salesforce; and recommend partner infrastructure improvements.

Generate and manage enterprise sales pipeline across SDRs, partners, marketing, and self-sourced opportunities. Own complex sales cycles, present solutions to C-suite stakeholders, negotiate multi-year contracts, forecast regional performance, build channel relationships, and achieve quota through new-logo acquisition and customer upselling. The role requires solution-based selling, strong presentation and negotiation skills, and experience selling software to large enterprise organizations.

Leads global Talent Operations by owning the recruiting technology stack, optimizing ATS workflows, automating manual processes with AI, building recruiting dashboards, maintaining data quality, and managing a distributed operations team. The role also standardizes recruiting processes, supports offer and contract workflows, evaluates vendors, enables recruiters and hiring managers, and ensures hiring compliance across multiple countries.

Serves as a senior technical advisor for enterprise customers, leading complex onboarding, platform optimization, technical initiatives, adoption, change management, and risk mitigation. Builds executive relationships, supports business reviews, analyzes usage and ROI, and contributes to renewals and expansion. Partners with Professional Services, Product, Support, Engineering, Sales, and Customer Success while shaping technical roadmaps, resolving escalations, and developing scalable delivery practices.

Leads EMEA regional marketing strategy and execution, partnering with sales and global marketing teams to drive awareness, account engagement, demand generation, pipeline acceleration, customer expansion, and revenue growth. Oversees integrated campaigns, ABM, digital, partner, customer, and experiential programs; manages budgets and performance measurement; optimizes investments using marketing and sales data; and leads regional marketing talent within a matrixed organization.

Manage a strategic enterprise customer relationship for Talkdesk, driving adoption, optimization, and measurable outcomes across CX and AI initiatives. Translate business challenges into AI and Agentic use cases, advise on platform capabilities, engage technical stakeholders on integrations and architecture, and coordinate Product, Engineering, Professional Services, and Customer Care. Own roadmaps, success criteria, enablement, value realization, escalations, and executive communication while improving customer self-sufficiency.

Lead technical implementations of Talkdesk CXA and CCaaS solutions for healthcare and life sciences customers. Design, develop, deploy, and troubleshoot integrations with Epic, Veeva Vault, Salesforce Life Sciences Cloud, and other EHR, EMR, and CRM systems using HL7 and FHIR. Serve as a subject matter expert, mentor internal teams, create reusable implementation assets, ensure compliance and security, and advise executives and customers on CXA strategy and integration success.