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The Manager of Account Management oversees the Customer Success Team, ensuring client satisfaction and product adoption while managing a portfolio of accounts and team performance.

The Senior Account Manager at SmithRx ensures client satisfaction and retention by managing Tier 1 clients, developing success plans, and collaborating across teams to resolve issues.

Lead optimization and administration of Salesforce platform: design scalable declarative solutions, manage security and data governance, support integrations and middleware, assist minor Apex development, build reports/dashboards, and partner with Sales, Marketing, Product, and Support to automate workflows and support release/change management.

Provide clinical expertise and enablement for Plan Operations and Implementation teams during client onboarding. Advise clients on drug spend, utilization, formulary compliance, and clinical programs; communicate formulary changes; create clinical marketing materials; analyze benefit designs and communicate reporting needs; act as clinical liaison to internal teams and recommend cost-saving clinical programs.

The Account Manager ensures client satisfaction through effective relationship management, driving client success plans, reporting, and issue resolution in the healthcare sector.

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.

Design, develop, and maintain backend platform services and APIs using Go/JS/Node/GraphQL. Lead architecture, CI/CD, and AWS-based deployments (Lambda, Fargate). Troubleshoot production issues, produce technical designs and estimates, mentor junior engineers, and drive scalable software best practices.

The Lead, Account Management focuses on customer success, managing a team to ensure client satisfaction and effective relationships, solving issues and supporting growth. Responsibilities include coaching team members, achieving performance metrics, and maintaining strong client relations.

Manage an assigned book of business to drive post-sale success and retention. Support account management with reporting, escalation research, implementation support, and stakeholder engagement. Build trusting client relationships, identify risks to satisfaction, coordinate internal teams to resolve issues, and carry smaller accounts to develop account management skills.

Provide financial and data analysis for Account Management by translating pharmacy claims and rebate data into strategic insights, ensuring report integrity, supporting client meetings/QBRs, and improving reporting tools to mitigate spend and attrition.