Top Tech Jobs & Startups Jobs

The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. Key responsibilities include setting team goals, managing and improving customer satisfaction scores, enabling effective account coverage, and creating an inspiring team environment.

As an Account Manager at SmithRx, you will be responsible for ensuring the complete post-sale success and satisfaction of customers by building trusting relationships, maintaining a comprehensive understanding of business challenges, and coordinating internal and external teams to drive resolutions for escalated client issues. The role involves completing reporting and data requirements, identifying product gaps, and prioritizing issues to mitigate client attrition risks.

The Technical Partner Relationship Manager at SmithRx is responsible for maintaining relationships with partners and ensuring post go-live success. This role involves building trust with partners' operational leadership, identifying challenges faced by customers, coordinating internal and external teams to resolve issues, and driving product enhancements to meet customer needs.