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The Customer Success Program Manager II at Recurly will design and manage customer success programs focused on optimizing subscription business models and improving customer retention. Responsibilities include creating and executing initiatives to enhance product adoption, guiding customers with new features, and collaborating with internal teams to keep customers informed about industry trends and functionalities.
The Senior Software Engineer will build core application infrastructure and platform services, collaborate with various teams, and design features in Rails applications. Responsibilities include defining technical impacts, integrating business systems, and maintaining high-quality standards in code delivery.
The Technical Support Specialist will manage incoming customer inquiries via tickets, phone calls, and chats, troubleshoot issues, and make solution recommendations. The role requires strong technical troubleshooting skills, excellent communication, and a desire to improve support processes while specializing in specific product areas.
The IT Administrator at Recurly will work with the company's IT infrastructure, providing technical support and training for end users, configuring end-user systems, installing software and hardware, maintaining inventory levels, and ensuring meeting room functionality. They must be knowledgeable in macOS software and systems, possess critical thinking and problem-solving skills, and have excellent communication and people skills. The role also requires understanding of security and compliance procedures.
Lead and mentor engineering teams at a subscription management platform. Drive technical challenges, software design best practices, and Agile methodologies. Shape engineering culture and optimize delivery predictability. Solve complex problems and contribute to AI-driven solutions with a focus on NLP applications.
As a Senior Recruiter at Recurly, you will manage the full cycle of recruiting for sales, marketing, and technical positions. Your responsibilities include sourcing candidates, building partnerships with hiring managers, advising on recruiting strategies, and presenting offer recommendations as well as the company’s value proposition to candidates.
The Principal Engineer at Recurly will provide technical guidance, mentorship, and leadership to the software development teams. Responsibilities include communication, technical leadership, architectural design, full-stack development, code review, performance optimization, collaboration with stakeholders, and agile practices.
The Principal Engineer at Recurly will lead and mentor the Subscription Management and Billing teams, driving technical excellence through software design, UI/UX and Agile methodologies. This role involves providing technical guidance, architectural design, full-stack development, performance optimization, and collaboration with cross-functional teams.
As a Senior Software Engineer, you will collaborate with cross-functional teams, lead and implement features, optimize system performance, and work closely with product managers and designers to align technical solutions with business requirements, while also staying up-to-date with latest trends in the tech industry.
The Customer Success Program Manager II at Recurly is responsible for designing and executing customer success programs to optimize subscription business models. The role requires managing programs to enhance customer experiences, improve product adoption, and drive engagement through training and communication with customers. Successful candidates are strategic thinkers who excel in fast-paced environments and possess strong problem-solving and relationship-building skills.
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