Leads the modernization of post-sales operations across implementation, support, and customer success for 9,000+ B2B SaaS customers. Owns retention, renewals, expansion alignment, forecasting, KPIs, and scalable operating models. Oversees customer-facing teams, drives AI-enabled efficiency initiatives, partners cross-functionally to relay customer feedback, and fosters continuous improvement and professional growth.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.