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Leads market strategy and pricing initiatives, including TAM/SAM sizing, competitive analysis, pricing recommendations, market diligence, forecasting, and M&A support. Partners with Product, Finance, and go-to-market executives to inform investments, product planning, and pricing decisions. Builds quantitative models, synthesizes complex information, and presents actionable recommendations to senior leadership while managing multiple strategic workstreams.

The Accountant II performs general ledger accounting, including journal entries, reconciliations, accruals, fixed assets, leases, prepaids, and intangibles. The role supports monthly, quarterly, and annual close cycles, financial reporting, variance analysis, audits, accounting policy maintenance, and research into accounting guidance. It collaborates with FP&A and cross-functional stakeholders and is based four days per week in Chicago.

Own GL accounting for accruals, fixed assets, leases, prepaids and other areas; execute monthly/quarterly/annual close, reconciliations, and variance analysis; develop accounting policies and controls; support financial reporting and external audits; drive process improvements, automation, and acquisition integration efforts.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Manage and execute the renewals playbook to improve retention. Collaborate with Customer Success, Sales, Legal, and Finance to prepare pricing, negotiate renewals, draft contracts, maintain renewal forecasts, identify risks, and run targeted outreach and engagement campaigns to ensure timely, compliant, and mutually beneficial renewals.

Serve as the CEO's strategic partner and operator, owning company operating cadence, driving cross-functional strategic initiatives, triaging priorities, conducting financial and operational analyses, coordinating OKRs, and ensuring executive alignment and accountability.

Lead end-to-end implementations of OpenGov solutions for public sector customers: gather data requirements, configure the platform, train administrators, act as technical point of contact, streamline workflows with cross-functional teams, capture customer feedback for product improvements, and drive implementation efficiencies across projects.

Lead and manage a team administering and improving the HR technology stack (primarily Workday), supporting payroll, benefits, talent, recruiting, onboarding/offboarding, integrations, reporting, and HR data governance across US and India. Own vendor relationships (Ashby, engagement survey), deliver projects end-to-end, build reports/dashboards, ensure compliance, and provide hands-on techno-functional leadership while mentoring the team.

The Solutions Architect will execute QA, lead UAT, and design solutions for complex government software implementations, ensuring quality and technical accuracy.