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The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Manage and execute the renewals playbook to improve retention. Collaborate with Customer Success, Sales, Legal, and Finance to prepare pricing, negotiate renewals, draft contracts, maintain renewal forecasts, identify risks, and run targeted outreach and engagement campaigns to ensure timely, compliant, and mutually beneficial renewals.

Serve as the CEO's strategic partner and operator, owning company operating cadence, driving cross-functional strategic initiatives, triaging priorities, conducting financial and operational analyses, coordinating OKRs, and ensuring executive alignment and accountability.

Lead end-to-end implementations of OpenGov solutions for public sector customers: gather data requirements, configure the platform, train administrators, act as technical point of contact, streamline workflows with cross-functional teams, capture customer feedback for product improvements, and drive implementation efficiencies across projects.

Lead and manage a team administering and improving the HR technology stack (primarily Workday), supporting payroll, benefits, talent, recruiting, onboarding/offboarding, integrations, reporting, and HR data governance across US and India. Own vendor relationships (Ashby, engagement survey), deliver projects end-to-end, build reports/dashboards, ensure compliance, and provide hands-on techno-functional leadership while mentoring the team.

The Solutions Architect will execute QA, lead UAT, and design solutions for complex government software implementations, ensuring quality and technical accuracy.

The Senior Communications Specialist will handle internal communications, employer branding, and manage social media presence, ensuring consistency and clarity in messaging across channels.

Embedded GTM finance partner responsible for building financial models, dashboards, and forecasts; supporting planning and budget cycles; performing budget vs. actual and driver analysis; maintaining Snowflake reporting; collaborating with RevOps/Sales/CS; producing clear memos and slides for leadership; and executing ad-hoc strategic projects.

Own a portfolio of ~40 government customers to drive platform adoption, retention, and expansion. Act as executive advisor, lead change management, deliver Executive Business Reviews, identify growth opportunities, and coordinate cross-functional teams to remove roadblocks and improve onboarding and churn-prevention processes.