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As a Principal Platform Infrastructure Engineer, you'll design, deploy, and maintain cloud infrastructure on GCP and AWS, focusing on automation, observability, and security-first practices. You'll manage Kubernetes clusters, write Infrastructure as Code, and enhance operational efficiency through automation and CI/CD pipelines.

Lead deployment and post-sales account management for Menlo security solutions: design integrations, create SOWs, implement and test solutions, train customers, troubleshoot systems, liaise with sales and executive stakeholders, and drive product improvements and retention.

Serve as a strategic, technical customer success lead for enterprise and mid-market accounts. Drive adoption, retention, renewals, upsell, and QBRs. Understand integrations and cybersecurity technologies, resolve or triage complex issues, forecast renewal pipeline, and collaborate cross-functionally with Sales, Support, and Product to maximize customer value and growth.

The Sales Engineer will support channel partners, provide technical guidance, manage POC engagements, and articulate the value of Menlo Security products to various stakeholders while working closely with internal teams and partners.

Provide technical support to end users across APAC from the Bengaluru office, troubleshooting hardware, software, networking, and business applications; manage tickets via JIRA/Slack; perform onboarding; maintain endpoint security and SaaS access; liaise with vendors; and develop internal IT documentation and proactive support processes.

Develop and extend Menlo Security's remote browser technology across desktop and mobile. Work on Chromium internals, networking, media, HTML5 features, containerization, scaling and cost optimization with a strong security focus. Contribute design, code, reviews, and documentation to support millions of users globally.

Technical lead for the Web Isolation team, extending and supporting remote browser technology across desktop and mobile. Work includes Chromium internals, networking, media, advanced HTML5, containerization, load balancing, scaling and cost optimization with strong security focus. Participate in design and code reviews, mentor engineers, and may transition to formal management as the team grows.

Design, build, and operate multi-region VM and Kubernetes infrastructure on GCP and AWS. Lead IaC standards with Terraform/Spacelift, implement observability (Grafana/Prometheus/OTel), manage core platform services (DNS, certs, ingress, service mesh), drive automation and CI/CD, mentor engineers, and participate in 24x7 on-call incident response and post-incident reviews.

Manage and mentor a Bangalore-based engineering team building scalable, resilient microservices, data stores, and cloud infrastructure. Provide technical leadership in architecture, development, CI/CD, deployment, monitoring, and debugging of high-traffic distributed systems. Drive hiring, performance reviews, and team practices while collaborating with stakeholders and promoting DevOps and security best practices.

Lead architecture and ownership of Menlo's cybersecurity policy platform (storage/versioning, distribution, real-time enforcement). Modernize distributed systems for reliability, scalability, and low latency. Drive end-to-end projects, lead design reviews, mentor engineers, partner with product/security/ops, and champion AI-assisted development and ML-driven policy features.