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As a Senior Software Design Engineer, you will design and develop custom software solutions for customers using Go and SQL, oversee deployment processes, enhance best practices, and collaborate closely with engineering and product teams to improve the Mattermost platform for various industries.

Serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. Lead the delivery of purposeful Onboarding Journey process and make architectural recommendations for software deployment and other adjacent technologies. Work with various teams to resolve issues and capture detailed documentation. Identify key integration opportunities and serve as the technical lead for Mattermost deployment.

As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.

The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.

The Senior Technical Account Manager will guide customers through the implementation and integration of Mattermost, the central communication platform for DevOps and technical teams. Responsibilities include leading the onboarding process, making architectural recommendations, resolving issues, capturing documentation of deployments, and presenting technical information to customers.

As an Events Manager at Mattermost, you will develop and implement an integrated events strategy, coordinate end-to-end event planning, negotiate contracts, analyze event performance, and stay informed on industry trends. Required background includes 2-4 years of event management experience, attention to detail, project management skills, communication skills, and a growth mindset.

The Staff Accountant will manage daily accounting operations, including processing vendor bills, reviewing customer sales orders, and sending invoices. Responsibilities also include assisting with month-end close cycles, reconciling cash, accounts payable, and accounts receivable, as well as preparing 1099 filings for contractors and supporting audits and tax information preparation.