Manage customer relationships to maximize product value: drive adoption, run analytics to monitor operations, advise on perioperative process improvements, present ROI to executives, support implementations, coordinate cross-functional teams, enable growth opportunities, and provide training and ad-hoc support.

Own and optimize high-scale AWS Aurora/MySQL multi-tenant databases (400+ schemas). Tune queries, indexes, InnoDB internals, replica/cluster behavior, ETL pipelines, observability (Datadog, performance_schema), capacity/cost, and mentor engineers. Evaluate GenAI tooling to automate diagnostics and fleet management.