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Manage the Gorgias 360 program, overseeing BPO partner management, program economics, and cross-functional collaboration with Sales and Customer Success teams.

Develop and scale AI features for an ecommerce platform, focusing on backend and frontend systems, LLM integration, and improving AI performance.

The BPO Leader will own the Gorgias 360 program, managing BPO partners, program economics, pre-sales qualification, and account-level automation for customer experience operations.

The BPO Leader is responsible for managing the Gorgias 360 program, focusing on program economics, pre-sales, BPO partner management, and automation roadmaps, while driving customer experience operations at scale.

As a Staff AI Engineer at Gorgias, you'll architect systems for evaluating AI performance, develop internal tooling, and lead engineering teams to enhance AI capabilities in production environments.

As a Senior Agency Partnerships Manager, you will drive revenue through agency partners, manage relationships, and enhance the partner program to foster growth in the e-commerce ecosystem.

Manage the Implementation team, ensuring quality onboarding for customers. Set team objectives, drive cross-functional projects, and utilize AI tools to enhance processes and performance.

The Manager, Implementation leads the Implementation Managers team, focusing on improving onboarding experiences, project management, and customer success metrics while embedding AI tools into workflows.

The Customer Implementation Manager will oversee onboarding processes, ensuring successful customer adoption and activation of Gorgias products through tailored support and strategic project management.

The Enterprise Customer Success Manager will manage a portfolio of ecommerce clients, ensuring they achieve product adoption and long-term success with AI-enabled workflows and support operations optimization.