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As a Staff AI Engineer at Gorgias, you'll architect systems for evaluating AI performance, develop internal tooling, and lead engineering teams to enhance AI capabilities in production environments.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

The Enterprise Customer Success Manager will manage a portfolio of ecommerce clients, ensuring they achieve product adoption and long-term success with AI-enabled workflows and support operations optimization.

As a Senior Backend Engineer at Gorgias, you'll design features and APIs to support a vast user base, collaborate with teams, and contribute to scaling the platform. You'll ensure high-quality software delivery and participate in incident response efforts.

As a Senior Data Scientist, you'll shape data science strategy at Gorgias, partnering with stakeholders to improve forecasting, segmentation, and decision-making through advanced modeling and experimentation.

The Senior Product Manager will lead the Helpdesk 2.0 roadmap, focusing on enhancing agent experience and developing enterprise-capable features. They will collaborate with engineering and design teams to modernize functionalities, improve performance, and ensure seamless AI-human workflows while utilizing customer insights for continual improvement.

As a Senior Data Scientist, you will define Gorgias' data science strategy, work on modeling and forecasting, and implement scalable solutions for business insights across various functions.

As an Enterprise Customer Success Manager, you will manage ecommerce accounts, drive product adoption, analyze workflows, and ensure customer satisfaction, working closely with cross-functional teams to optimize operations.

As an Account Executive, you'll lead the sales journey, engage with inbound leads, and build strong relationships while promoting e-commerce customer support solutions.

Design and scale structured, machine-readable content for search and AI answer engines. Own AEO measurement (AirOps + Profound), implement structured data and programmatic SEO, optimize technical and on-/off-page SEO, partner with product and engineering, run experiments, and report on AEO/SEO KPIs driving revenue.