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Manage a portfolio of enterprise ecommerce customers, driving SaaS product adoption, AI and automation implementation, workflow optimization, account health, renewals, and expansion. Build stakeholder relationships, conduct check-ins and QBRs, identify churn risks, maintain customer data, and collaborate with Sales, Product, and Support teams to improve customer outcomes and internal playbooks.

Own a portfolio of approximately 40 enterprise customers, including complex named accounts. Build executive relationships, lead QBRs, drive AI and automation adoption, guide implementations, manage customer health and retention, identify expansion opportunities, and coordinate with Sales, Product, and Support to deliver measurable outcomes.

Build and automate Gorgias’s go-to-market systems across marketing, sales, implementation, and customer experience. The role owns HubSpot and related integrations, redesigns workflows, improves data hygiene, develops AI-powered automations, and creates actionable dashboards. Success depends on independently scoping, shipping, documenting, and driving adoption of operational systems while partnering closely with GTM teams and leadership.

Manage end-to-end onboarding for enterprise customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent rollout, ecommerce integrations, and project timelines. Translate customer data and AI outcomes into executive-level business value, mitigate roadblocks, and coordinate internal teams. Build trusted customer relationships, drive time to value, document best practices, and coach peers while leveraging AI tools to improve implementation efficiency.

Design, build, and scale an AI-driven conversational commerce platform. Architect resilient, cloud-native microservices, implement monitoring and observability, optimize performance, integrate AI features, and mentor junior engineers while collaborating cross-functionally.

Own and expand a portfolio of existing eCommerce accounts through upsells and add-on sales. Manage the full sales cycle, inbound pipeline, and some outbound outreach while partnering with Customer Success and Product teams. Use data to identify opportunities, uncover customer pain points, improve deal velocity, and achieve quota. The role requires consultative selling, strong organization, persuasive communication, and the ability to manage multiple high-volume deals in a fast-paced SaaS environment.

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, managing inbound and outbound pipelines, and closing add-on and new product sales. The role involves running demos, handling the full sales cycle, partnering with Customer Success and Product, using data to prioritize outreach, uncovering customer pain points, and consistently meeting or exceeding quota.

Manage approximately 120 enterprise SaaS accounts, driving renewals, upsells, cross-sells, retention, and ARR growth. Develop strategic account plans with Customer Success, engage executive stakeholders, identify customer needs through data analysis, and collaborate with Product and Legal. Maintain accurate CRM records and conduct client meetings requiring approximately three to four weeks of travel annually.

Own multichannel demand generation across paid media, email nurture, campaign execution, conversion optimization, ABM, and lead-to-sales handoffs. Build pipeline measurement, establish campaign processes, and develop a repeatable demand generation playbook in a zero-to-one B2B technology environment. Use AI tools to improve campaign operations and collaborate with product marketing, sales, content, and web development teams.

Manage end-to-end onboarding for a portfolio of SaaS customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent adoption roadmaps, ecommerce integrations, troubleshooting, and executive communications. Build customer solutions, manage milestones, reduce time to value, interpret customer data, and demonstrate business impact. Act as the primary customer liaison, mitigate implementation risks, document learnings, and coach peers while using AI tools to improve efficiency.