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Lead frontend architecture and multiple projects for GoFundMe Pro's hosted and embedded checkout experiences. Drive engineering standards, testing strategy, observability, incident response, and mentor engineers while partnering with product, design, and backend teams to deliver secure, performant, accessible payment flows.

As a Senior iOS Engineer, you will drive architectural decisions, implement new features, collaborate with product managers, and optimize UI and back-end code.

Lead and grow an ~8-engineer squad building GoFundMe Pro's Studio campaign-creation experience. Own delivery, architecture, quality, experimentation, and metrics; partner with Product and Design; recruit and mentor engineers; champion AI-assisted development and technical excellence (observability, CI/CD, SLI/SLOs, test coverage). Balance hands-on coding with people leadership to drive adoption, conversion, performance, accessibility, and iterative product delivery.

Lead nonprofit-focused content strategy and editorial POV across GoFundMe Pro, own the content calendar, write and edit flagship pieces, build and mentor a team, create editorial processes, and use performance data, SEO, distribution, and AI to optimize content that drives brand authority and pipeline.

Lead Customer Marketing Manager builds and runs customer communications, account manager enablement, and review generation programs. Acts as the bridge between Product Marketing and Customer Experience to translate product messaging, create collateral and templates, manage release communications, and measure review performance to drive retention, upsells, and consistent customer messaging.

Lead development and lifecycle of Trust & Safety policies across fraud, identity, content, and campaign integrity. Draft enforceable guidance, resolve policy conflicts, define decision thresholds, map violations to consequences, calibrate with operations, manage appeals, and translate policy requirements for automation and ML while partnering with Legal, Product, Engineering, and GTM teams.

Own and resolve escalated technical customer issues for enterprise clients. Triage defects with product and engineering, write detailed JIRA tickets, troubleshoot APIs/DBs, coach TSE I teammates, maintain documentation, and improve processes to drive customer satisfaction and platform reliability.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

The Senior Staff Software Engineer will lead the architecture of GoFundMe's identity platform, ensuring reliability and scalability while overseeing identity protocols and managing cross-team integrations, focusing on user trust and security.

Lead design and implementation of payouts, ledgering, and money-movement systems to bring payments capabilities in-house. Own architecture and technical decisions, collaborate cross-functionally, mentor engineers, and deliver end-to-end payout solutions from ideation through launch while ensuring scalability, performance, and compliance.