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Maintain and improve reliability, scalability, and automation for user-facing production systems. Build infrastructure tooling, operate Kubernetes-based services, write IaC, participate in on-call and incident response, and advance observability and runbooks to reduce toil and improve platform reliability.

Provide technical support for Self-managed and GitLab.com customers across shifts. Troubleshoot Linux systems, reproduce and escalate bugs, write documentation and support content, create merge requests to fix issues, collaborate with Product/Engineering/Infrastructure teams, and participate in on-call rotations and hiring activities.

Provide hands-on support for self-managed and SaaS GitLab customers across shifts: troubleshoot Linux systems, reproduce bugs, write fixes or merge requests, create documentation, collaborate with product and engineering, participate in on-call rotations and hiring processes.

Manage end-to-end renewals for a defined SaaS customer portfolio: drive renewal strategy, negotiate contracts and pricing, forecast renewals, reduce churn, identify upsell opportunities, and collaborate with Sales, Customer Success, Finance, Legal, and Product to ensure smooth, on-time renewals.

Serve as a trusted, technical post-sales advisor to drive GitLab adoption, retention, and growth. Own customer books, build success plans, guide DevSecOps best practices, coordinate escalations with Support/Product/Engineering, onboard customers, and recommend training to achieve business outcomes.

Drive technical pre-sales for GitLab's AI-powered DevSecOps platform in the US East region. Lead technical discovery, design solutions, run proofs of value, facilitate workshops, and develop account-level adoption strategies. Collaborate with sales and product teams, mentor other architects, provide competitive positioning, and feed field insights to product and engineering to improve adoption and roadmap alignment.

Partner with APJ Sales and Revenue teams to manage quote-to-cash: review and validate Salesforce quotes, CPQ configurations, order forms, and contracts; advise on deal structure and pricing; troubleshoot quoting and booking issues; collaborate with Billing, AR, Revenue, and Legal to ensure accurate ARR reporting and compliant bookings.

As Vice President, Legal Commercial, you will lead GitLab's global commercial legal function, advising on strategies, managing a legal team, and overseeing AI governance and contracting.

Manage a technical team focused on Git and Git-related infrastructure, balancing upstream open-source work with GitLab priorities. Drive long-horizon scalability, performance, and architectural projects while fostering technical rigor, ownership, mentoring, and strong asynchronous communication across distributed teams.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.