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Lead post-sales customer success activities, manage escalations, mentor CSMs, drive adoption and renewals, act as customer advocate cross-functionally, and proactively mitigate churn through relationship building and product expertise.

The Account Executive, Mid-Market will manage the entire sales process to convert leads into clients, build campaigns, and close complex deals.

As a Sales Development Representative at Dialpad, you will prospect leads, manage pipelines, support Account Executives, and qualify sales opportunities through various communication channels, contributing to acquiring new customers and market presence.

Own end-to-end AI agent experiences for Early Access customers: tune voice/personality, configure TTS and prompts, improve conversational fluency, analyze live conversations, meet quality metrics, and collaborate with Product, Engineering, and Professional Services to deploy AI agents to production.

Own the full sales cycle for mid-market accounts: prospect, build pipeline, manage complex multi-stakeholder deals, forecast, and close opportunities for Dialpad products (Talk, Contact Center, Sell). Collaborate with Sales leadership and Sales Engineers to drive adoption and expand revenue.

The Revenue Operations Manager oversees operational rigor in revenue processes, ensuring consistent forecasting and alignment across partner-led and geographically distributed teams, while improving accuracy and accountability in the pipeline.

Drive scale and efficiency for high-volume Commercial and SMB sales: define stage criteria, enforce pipeline hygiene, own forecast methodology, run pipeline and forecast reviews, surface biases and risks, and translate execution issues into process and system improvements.

Lead APAC Customer Success, Support, and Professional Services to ensure successful enterprise deployments, adoption, retention, and expansion. Drive regional strategy, cross-functional alignment with Sales/Product/Engineering, oversee PS delivery and escalations, own executive customer advocacy, revenue growth, and KPI tracking (CSAT, NRR, PS utilization).

Drive revenue growth by managing channel-generated leads and full sales cycles, providing solutions to small businesses using Dialpad's products, while collaborating with channel partners and sales teams.

Lead platform-level product design for AI-first business communications. Define patterns, primitives, and interaction models, ship coded prototypes and production code, evolve the design system, mentor designers, and drive cross-team AI-enabled tooling and infrastructure.