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Provide Accela system administration and enhancements for government SaaS clients: manage tickets, configure users and permissions, support releases, build workflows, scripting, fee calculations, reports (SSRS/Crystal), troubleshoot, and escalate complex technical issues to ensure client success.

Lead technical authority for Accela's cloud platform architecture. Define standards, reference patterns, and target-state designs for Azure, Kubernetes, identity, security, multi-tenant SaaS, and compliance (FedRAMP, GovRAMP, PCI-DSS, SOC2). Drive modernization, architecture reviews, ADRs, cross-team alignment, and mentor senior engineers while evaluating emerging technologies.

Manage full sales cycle for mid-sized government accounts across listed states: prospect, qualify, negotiate, close, and expand accounts. Maintain CRM forecasts, respond to RFPs, collaborate with marketing/product, and meet annual sales targets while frequently traveling.

The Head of Sales, APAC is responsible for building new business development in Australia and New Zealand, driving logo acquisition, developing government relationships, and leading complex sales processes.

Manage a large portfolio of enterprise government agency customers as a trusted advisor, driving adoption, retention, and multi-year strategic account plans. Own renewal health, forecast risk, identify upsell/cross-sell, build KPI dashboards, leverage AI to scale engagement, travel for on-site relationship-building, and advocate customer needs internally.

Perform outbound and inbound prospecting to identify and qualify leads, build cadences with email/phone/social using sales automation, schedule discovery meetings for field sales, maintain CRM records, and support sales and marketing campaigns to meet lead-generation targets.

Lead enterprise account sales for Southern California: develop territory plans, win new business, grow and retain key accounts, own pipeline and forecasts, coach AEs, collaborate cross-functionally, respond to RFPs, and meet annual targets.