Top Tech Jobs & Startup Jobs

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Manage full sales cycle for mid-size jurisdictions: prospect, qualify, negotiate, close, and expand accounts. Grow revenue from existing and prospective customers, maintain relationships with decision makers, forecast in CRM, lead RFP responses, collaborate with marketing/product, and meet annual sales targets. Role requires heavy travel.

Customer-facing senior consultant who elicits and documents business requirements, develops current/future state process flows, configures enterprise software, coordinates technical integrations, supports testing/UAT, and guides go-live readiness while aligning stakeholders and managing scope and risks.