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Owns post-implementation adoption for government SaaS customers during their first six to nine months and beyond. Responsibilities include launching agencies, training staff, monitoring usage and renewal risk, reviewing pre-release features, identifying usability and training issues, feeding customer insights into the product roadmap, and developing enablement materials. The role requires municipal permitting expertise, product adoption experience, usage-data analysis, and 10–20% travel for customer-site training and business reviews.

Executes security engineering and operations across endpoints, identity, cloud platforms, and enterprise systems. Responsibilities include endpoint hardening, IAM administration, alert and log analysis, vulnerability management, access reviews, security technology deployments, compliance evidence collection, scripting, troubleshooting, documentation, and process improvement. The role partners with IT, Engineering, DevOps, IAM, and platform teams to maintain technical safeguards, resolve issues, and improve security workflows.

Own a portfolio of up to 50 mid-market government agency accounts, including segmentation, customer health, renewals, retention, adoption, and enablement. Build trusted relationships with senior agency leaders, lead business reviews, develop account plans, manage escalations, and advocate for customer needs. Use Gainsight, AI tools, dashboards, and scaled engagement motions to improve customer outcomes. Partner with Sales, Services, Support, Product, and Enterprise Customer Success teams. Travel approximately 20%.

Leads large, complex government enterprise software implementations from initiation through completion. Manages planning, budgets, workstreams, Statements of Work, project health, risks, reporting, customer relationships, executive escalations, and cross-functional delivery teams. Supports business development, proposals, and project expansion while ensuring on-time, on-budget outcomes and customer value.

Leads payments portfolio strategy and growth through market analysis, customer validation, business cases, go-to-market execution, sales enablement, and adoption initiatives. Serves as a payments subject matter expert across providers, gateways, fraud, settlement, reconciliation, compliance, and fintech. Partners with Product, Engineering, Sales, Marketing, customers, and partners to prioritize roadmaps, evaluate build-buy opportunities, apply AI, and deliver measurable revenue and adoption outcomes.

Provide legal support for revenue-generating activity: draft and negotiate SaaS, partner, reseller, services, and license agreements; partner with sales, business development, and services to accelerate deals; coordinate outside counsel and ensure cross-jurisdictional compliance; contribute to M&A, compliance, and corporate projects.

The job description provides limited role-specific responsibilities. The Vice President of Marketing would presumably lead marketing efforts for Accela’s cloud-based government software business, supporting customer engagement, company growth, and market positioning.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Conduct outbound and inbound prospecting to identify and qualify leads, build cadences with email/phone/social, update CRM, set appointments for Field Sales, and support sales and marketing campaigns to meet lead-generation targets.

Manage full sales cycle for mid-size jurisdictions: prospect, qualify, negotiate, close, and expand accounts. Grow revenue from existing and prospective customers, maintain relationships with decision makers, forecast in CRM, lead RFP responses, collaborate with marketing/product, and meet annual sales targets. Role requires heavy travel.