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Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Own and build customer health, usage/adoption, and product configuration data models. Produce ad-hoc and recurring analyses to identify upsell/expansion opportunities, partner with CS, Sales, Product, and Data teams, and present actionable insights to leadership to drive revenue-relevant actions.

Sell Abnormal AI security SaaS to enterprise accounts in a defined New York territory. Prospect, develop pipeline, close new logos, manage renewals and expansions, collaborate with SE, marketing, BDRs and Customer Success, and maintain accurate CRM and sales documentation.

Design and build distributed systems while mentoring junior engineers. Own platform reliability and contribute to the development of key software features.

Lead and expand an enterprise sales team, develop strategies for growth, manage key metrics, and close complex deals with executive stakeholders.

Build and operate Abnormal AI's cell-based cloud infrastructure: bootstrap cells, provision multi-cloud (AWS/Azure) resources, deploy application stacks, automate lifecycle tooling, triage cross-layer incidents, reduce toil via automation, participate in on-call, and collaborate with product and application teams for scalable, secure, cost-efficient deployments.

Build, operate, and scale tier-0 backend services that ingest and process billions of emails daily. Design and deliver backend features, improve system stability, performance, and scalability, collaborate across R&D, participate in on-call rotations, and drive operational excellence and knowledge sharing.

The role involves selling security solutions to enterprise accounts, developing pipelines, closing contracts, and ensuring customer success and retention.

The Senior Compensation Manager will manage compensation programs, conduct market analysis, ensure pay competitiveness, analyze data, and collaborate with business leaders. They will also lead projects and apply AI tools in compensation tasks.