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Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

The Strategic Customer Success Manager nurtures client relationships, drives product adoption, and ensures clients achieve their business goals through SOCi's AI-powered solutions.

Build and execute partner marketing strategy and co-marketing campaigns, manage MDF/SPIFFs and partner incentives, produce co-branded enablement content and interactive demos, operationalize partner communications, and use AI to scale content production while tracking partner-sourced pipeline and ROI.

Own SOCi's partner marketing: build and execute co-marketing campaigns, webinars, events, MDF/SPIFFs, and enablement content. Create co-branded assets, self-serve templates, and AI-powered workflows. Coordinate cross-functional teams, manage partner communications, and drive partner-sourced pipeline, ARR, and ROI.

The VP of Brand and Market Strategy will define and elevate SOCi's market positioning and brand narrative while leading product marketing efforts to drive revenue growth and ensure consistent messaging across all channels.

The VP of Brand and Market Strategy will shape SOCi's market narrative, brand strategy, and product marketing while leading a high-performing team to define the company’s positioning and voice, ensuring alignment across all channels and driving revenue growth.

Serve as a strategic HR advisor to leaders and managers, aligning talent strategies with business goals. Drive organizational effectiveness, talent management, employee relations, workforce planning, compensation guidance, change management, and leadership development. Coach managers, support hiring/onboarding/performance processes, lead HR projects, ensure compliance, and use data to identify trends and recommend solutions in a fast-growing, remote environment.

The Enterprise Customer Success Manager leads strategic initiatives to drive customer engagement, prevent churn, enhance revenue growth, and mentor team members. They build partnerships with top-tier customers while utilizing analytical skills to optimize product adoption and retention.

As a Customer Success Manager, you will manage customer relationships, enhance product adoption, mitigate churn risks, and drive revenue growth through effective communication and leadership across teams.

As an Account Executive, you'll drive new business for SOCi, engage multi-location brands, manage sales pipelines, and represent the company at industry events.