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Guide clients through Cordial platform implementations, third-party integrations, API and JavaScript integrations, data modeling, dynamic scripting, and machine learning capabilities. Serve as a technical subject matter expert, resolve complex issues, manage projects and stakeholder expectations, document solutions, and collaborate with Product, Engineering, Client Success, Support, Strategy, Sales, and partners to drive adoption and successful client outcomes.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

The Strategic Sales Director will drive new business by developing strategies, engaging senior decision-makers, and closing complex SaaS deals, achieving sales targets and managing a pipeline.

Lead and mentor engineering teams to design and deliver scalable, high-performance systems. Define technical roadmaps, set code quality standards, drive architecture and technical debt resolution, collaborate with Product and Design, make technology decisions, lead hiring and interviews, and research new tools to solve complex problems while advocating for engineering priorities and timely feature delivery.

The Principal Sales Engineer will act as a technical advisor, conducting demos, addressing client requirements, and supporting the sales team to enhance sales processes.