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The Sales Director will drive growth at Cloudbeds through client acquisition, leveraging a strong network in the hospitality tech sector to generate revenue and establish partnerships. Responsibilities include executing sales strategies, delivering presentations, and representing the brand at industry events.

The Regional Director of Customer Success will lead the Customer Success team in Thailand, focusing on customer retention and satisfaction through effective leadership of support, implementation, and account management teams.

Work directly with European hotel clients to configure accounting in Cloudbeds: chart of accounts mapping, VAT and fiscalization setup, ERP integrations (QuickBooks, Xero, M3, NetSuite, Sage), troubleshoot reconciliation and sync issues, document best practices, and collaborate with Product and Engineering on customer-driven improvements.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management, ensuring measurable customer success.

Own and scale mid-market onboarding: lead project managers and coaches to guide customers from contract to go-live and handoff. Build frameworks, SOPs, metrics, capacity plans, and intervene on at-risk deployments while partnering cross-functionally to drive adoption and retention.

Manage a portfolio of hotel customers to drive product adoption, reduce churn, and identify upsell opportunities. Serve as primary contact, analyze customer data, manage escalations, provide strategic guidance, gather feedback for product, and leverage hospitality expertise to achieve customer success outcomes and net dollar retention goals.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; manage execution quality, velocity, CSAT, and early retention; serve as senior escalation and partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management.

Lead and scale mid-market onboarding (25-100+ room) from contract to go-live and handoff. Build frameworks, SOPs, metrics and staffing plans; manage project managers and coaches; improve onboarding velocity, deployment quality, CSAT, and early retention; serve as senior escalation and partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead and scale Cloudbeds' Mid-Market Onboarding function, managing end-to-end onboarding from handoff to go-live, building frameworks, SOPs, and metrics, coaching a distributed team, ensuring deployment quality and velocity, partnering cross-functionally, and improving early lifecycle retention for complex multi-property customers.