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Own full-cycle hiring for GTM roles across North America (sales, customer growth, sales ops, enablement), run competitor-focused sourcing and talent mapping, support technology hiring when needed, partner with leaders, manage processes in Greenhouse, improve sourcing strategies, and stay current on compensation and GTM hiring trends.

Lead post-launch support for hotel customers during go-live, troubleshoot integrations and live data flows, manage high-priority ticket queues and urgent calls, use AI and automation to resolve repetitive issues, document account health in CRM, and transition clients to long-term account managers while sharing actionable feedback with Product and Sales.

Hunt for new hospitality clients, build prospect lists, execute high-volume outbound outreach and cold-calling, deliver virtual and in-person product demos, develop local partnerships, attend events (under 10% travel), represent Cloudbeds in the market, and consistently meet or exceed sales targets.

The Sales Director at Cloudbeds drives growth by leveraging a network in the hotel industry to acquire new clients and expand brand presence, ensuring forecasts are met and building strong relationships for referrals.

As Regional Director of Customer Success, you will lead a remote team in Thailand to improve customer experience, retention, and service quality, while collaborating with both local and international teams in the hospitality sector.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management. Deliver high-touch customer communication, monitor success metrics, and ensure timely, measurable implementations in a SaaS environment.

The Sales Director will drive growth at Cloudbeds through client acquisition, leveraging a strong network in the hospitality tech sector to generate revenue and establish partnerships. Responsibilities include executing sales strategies, delivering presentations, and representing the brand at industry events.

The Regional Director of Customer Success will lead the Customer Success team in Thailand, focusing on customer retention and satisfaction through effective leadership of support, implementation, and account management teams.

Work directly with European hotel clients to configure accounting in Cloudbeds: chart of accounts mapping, VAT and fiscalization setup, ERP integrations (QuickBooks, Xero, M3, NetSuite, Sage), troubleshoot reconciliation and sync issues, document best practices, and collaborate with Product and Engineering on customer-driven improvements.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management, ensuring measurable customer success.