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Develop and maintain automated tests and test frameworks (E2E, unit, integration, performance), integrate testing into CI/CD, collaborate with engineers and product teams to find and document defects, and improve test infrastructure and processes for PDQ products.

Manage a pooled book of European SaaS customers to drive renewals, product adoption, and expansions; run demos, support contract negotiations, monitor usage and intervene on risk, and collaborate with Sales, Support, and Product.

Lead product strategy and roadmaps for PDQ Connect core features by doing customer research, defining requirements and metrics, collaborating with UX and engineering, writing PRDs and user stories, managing stakeholders, and improving product processes to deliver customer-facing features.

Own a focused portfolio of enterprise, high-ARR accounts as the primary trusted advisor. Drive onboarding, adoption, retention, upsell, and expansion. Build executive relationships, create tailored success plans, deliver measurable value, mentor junior CSMs, and relay customer feedback to Product while partnering with Sales and technical teams.