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Provides pre-sales technical support for PDQ products by discovering prospects’ IT environments, delivering product demonstrations and technical presentations, solving implementation concerns, and supporting renewals. Partners with sales representatives, creates customer-facing content, attends conferences, and communicates product value to system administrators and managers. Requires technical IT selling, strong presentation skills, systems administration or network engineering experience, and occasional customer travel.

The Partner Marketing Specialist will scale PDQ’s reseller partner program through enablement assets, partner communications, recruitment and activation campaigns, co-hosted events, and tradeshows. The role tracks engagement and campaign performance, supports core partner programs, and collaborates with Sales, Product Marketing, and Operations. Candidates need B2B SaaS marketing experience, event execution skills, campaign and asset development experience, comfort with AI tools, strong communication skills, and willingness to travel 20–35% of the time.

Own PDQ’s webinar program and lifecycle marketing campaigns for customers and prospects. Plan, promote, produce, and measure webinars; build segmented lifecycle campaigns that drive product adoption, cross-sell, expansion, and new-logo pipeline. Partner with Demand Generation, Sales, Customer Success, RevOps, and Product Marketing to coordinate campaigns, track engagement and attribution, and optimize programs based on performance.

Develop, test, debug, document, and deliver reliable software for PDQ’s cloud-hosted endpoint management platform or remote desktop clients. The role involves independently solving moderately complex problems, collaborating with product, QA, DevOps, and cross-functional teams, improving systems and processes, and mentoring junior engineers. Candidates should have at least three years of professional software engineering experience and proficiency in a modern programming language, with willingness to learn Elixir, Rust, or the client technology stack.

Manage the full B2B SaaS sales cycle for SMB prospects, from lead outreach and discovery through demonstrations, proof of concept, negotiation, and close. Build relationships with buying committees, identify customer needs, maintain accurate Salesforce records, collaborate with Sales Engineering, support customers during their first year, and identify cross-selling opportunities. The role requires quota attainment, SaaS account executive experience, product-learning ability, and familiarity with IT or IT security environments.

Build and manage a partner pipeline, acquire and activate channel partners, conduct outreach, negotiate partnership agreements, and maintain CRM records. Collaborate cross-functionally with sales, marketing, customer success, and product teams. Monitor partner performance metrics, report insights, and optimize channel strategy based on data and partner feedback.

Own and grow a state, local, and education sales territory by generating outbound pipeline, acquiring new customers, expanding existing accounts, and managing opportunities through close. Develop territory and account plans, conduct discovery, deliver product demonstrations, negotiate commercial terms, and navigate public-sector procurement. Maintain Salesforce records, forecast accurately, and collaborate with Sales Engineering, Marketing, and RevOps. Travel to customer visits and trade shows approximately one to two times per quarter.

Owns strategic enterprise customer relationships from onboarding through renewal and expansion. Responsibilities include driving product adoption, developing success plans, managing executive stakeholders, identifying upsell and cross-sell opportunities, advocating for customer needs internally, and mentoring junior Customer Success Managers. The role requires measurable retention and expansion outcomes across complex, high-value SaaS accounts.

Manage a pooled book of EMEA customer accounts, driving renewals, product adoption, risk intervention, expansion, demonstrations, and contract negotiations. Capture customer feedback, maintain Salesforce pipeline accuracy, and collaborate with Sales, Support, and Product teams. The role requires strong SaaS customer success or sales experience, technical aptitude, discovery skills, English and Slovenian fluency, and regular in-office work in Ljubljana.

Leads PDQ’s 30–50-person post-sale organization across customer success, onboarding, renewals, and technical support. Owns gross and net revenue retention, renewal forecasting, customer health metrics, support standards, onboarding improvements, expansion, and the transition into mid-market accounts while preserving self-service experiences. Reports to the President and COO and serves on the executive leadership team.